What are the responsibilities and job description for the Membership Manager position at Bangor Region YMCA?
We’re excited to announce an incredible leadership opportunity at the YMCA! The Membership Manager will play a vital role in driving membership growth, retention, and engagement. This position is all about creating a welcoming, supportive, and vibrant environment where our members feel truly connected to the YMCA community.
As a key leader, the Membership Manager will develop innovative strategies to enhance the member experience, ensuring our community thrives. Leading a dedicated team, you’ll inspire excellence in customer service, build strong relationships, and promote the fantastic programs and services the YMCA has to offer.
This role could be a director level position for the right person and this is a great time to come onboard. We are projected to open and move into a brand new state-of-the art YMCA in 2027.
If you’re passionate about making a difference and creating meaningful connections, this is the perfect role for you!
Key Responsibilities:
- Membership Growth & Retention:
- Develop and implement comprehensive membership acquisition and retention strategies.
- Monitor membership trends, analyze data, and adjust strategies to meet targets for member satisfaction, retention, and engagement.
- Collaborate with marketing and program teams to create and execute promotional campaigns aimed at increasing membership.
- Member Engagement:
- Build and maintain relationships with members to foster loyalty and ensure they are aware of YMCA programs, services, and events.
- Create and manage member engagement initiatives, including onboarding, member appreciation events, and ongoing communication.
- Staff Supervision & Motivation:
- Supervision: Oversee the daily operations of the membership services team, including recruitment, training, and performance management.
- Motivation: Foster a positive, energetic work environment where staff feel supported and motivated to deliver outstanding service.
- Development: Provide coaching, mentorship, and professional development opportunities to help staff grow within their roles and advance their careers.
- Team Building: Encourage teamwork, collaboration, and open communication among staff members to promote a unified approach to achieving membership goals.
- Recognition & Rewards: Implement recognition programs to celebrate staff achievements and incentivize high performance.
- Team Leadership & Development:
- Lead, train, and support a team of Member Experience Associate to provide exceptional customer service.
- Set performance goals and conduct evaluations.
- Program & Community Integration:
- Collaborate with program directors to align membership goals with program offerings, ensuring members are engaged with relevant programs.
- Data & Financial Management:
- Assist the Chief Programs Officer with building and analyzing the membership budget, track financial performance, and provide regular reports to the executive leadership team.
- Use membership management software to track member data, analyze trends, and implement strategies to improve the member experience.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Minimum of 5 years of experience in membership management, customer engagement, or a related role, preferably within a nonprofit or community-focused organization.
- Demonstrated success in leading and managing teams.
- Strong interpersonal skills, with the ability to build relationships with members, staff, and the community.
- Excellent organizational, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Proficiency with membership management systems, data analytics, and Microsoft Office Suite.
Work Environment & Physical Demands:
- The role requires occasional early mornings, evenings and weekends to accommodate membership events and community outreach efforts.
- Able to work and thrive in a sometimes noisy and fast paced environment.
- Must be able to lift and carry items up to 25 pounds as needed for event setup.
Compensation & Benefits:
- Competitive salary based on experience.
- Comprehensive benefits package, including health, dental, vision, and retirement plans.
- Free Bangor YMCA family membership.
- Nationwide YMCA membership reciprocity.
- Parental leave
- Vacation leave
- Sick time
- Holiday Pay
- 50% discount on childcare and select weeks at our summer camps.
- 20% discount on other Y programs
- 10% off Y swag.
- Y branded apparel stipend
- Opportunities for professional development and career advancement within the YMCA network.
How to Apply:
Interested candidates should submit their resume and a cover letter to thodgdon@bangory.org by February 7th, 2025.
Job Type: Full-time
Pay: From $44,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evenings as needed
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Bangor, ME 04401: Relocate before starting work (Required)
Work Location: In person
Salary : $44,000