What are the responsibilities and job description for the Credit Support Specialist position at Bangor Savings Bank?
FUNCTION : Provides support to Commercial Credit Analysts by prepping the underwriting process in Lending Cloud for all incoming work requests for Commercial Banking Lenders, Business Banking Lenders, and Retail Banking Lenders, Portfolio Managers, and the Special Assets Group. Provides a review of loan submission packages, determines completeness of packages for release to the underwriting queue, and other pre and post- underwriting functions, as detailed herein. The position works closely with the Credit Support Specialist Supervisor, Business Banking and Retail Banking Lenders, Portfolio Managers and Commercial Credit Analysts on a daily basis.
ACCOUNTABILITIES : Pre-Underwriting :
Provide guidance and general assistance to Lending Cloud and / Abrigo users as needed.
Review submission packages necessary to underwrite work requests in Lending Cloud and / or Abrigo.
Obtain related third-party reports such as personal credit bureau reports, Certificates of Good Standing, UCC-11 searches, OFAC, and environmental reports.
Monitor the Credit Support team mailbox and completing requests within a timely manner.
Organize the Team’s pipelines and provides guidance to Analysts on request flows.
Underwriting :
Develop knowledge of FICO scoring to begin assessing potential declinations and completing the FICO scoring model for those submissions deemed likely to be declined.
Developing skills to underwrite new money loans eligible for FICO scoring based on loan size and business aggregate exposure using the FICO scoring model and Business Loan Application.
Portfolio Maintenance :
Complete covenant testing as requested by the Commercial Banking Loan Officer and / or Portfolio Manager.
Complete spread requests as requested by Commercial Banking Loan Officer and / or Portfolio Manager.
Monitoring the cash secured and marketable security reports on a monthly basis to ensure our collateral position is accurate.
Compile and draft the Management Loan Committee package weekly then distribute as needed. Attend the MLC meeting, create the meeting minutes and receive the needed approval.
Compliance and Control :
Assist in ensuring that the Bank is in compliance with local, state and federal regulations
Monitor compliance with Regulation B, issuing Incomplete Notices to customers as needed when information is missing that prevents the Team from completing underwriting in a timely basis
General Accountabilities :
By completing preliminary underwriting duties ensures that the underwriting process is most efficient and effective
Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
Conforms to acceptable punctuality / attendance standards as expressed in the Employee Handbook
Provide back-up support to the Senior Credit Support Specialist and Credit Support Supervisor.
Performs additional duties as requested
Competencies
- Adaptability / Flexibility – adapts to change, is open to new ideas, takes on new challenges
Teamwork – promotes a team atmosphere, selflessly pitches in, shares information, partners well with others
Initiative – takes action, operates as a pro-active self-starter, acts on opportunities to improve
Integrity / Ethics – deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
Interpersonal Skills – has good listening skills
Productivity – manages time well, handles information flow well, accepts accountability, meets accuracy standards
Knowledge / Skills / Experience Requirements :
High school diploma or equivalent required. College Degree with emphasis in Business / Accounting / Finance preferred
Required to attend training sessions on an ongoing basis to improve professional skills
Strong personal computer skills required and specific familiarity with appropriate software preferred
Ability to work with little supervision and make independent decisions.
Excellent customer service skills required
Strong communications skills, verbal and written required
Ability to manage multiple tasks concurrently and prioritize essential
Physical Demands / Conditions Requirements :
General office environment.
Moderate lifting (to 35 lbs.) required; moderate reaching, walking, sitting and standing required
Equipment / Software Used :
Computer
Microsoft Office Suite
Lending Cloud underwriting platform
Internet-based applications
External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.
We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.
At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.
Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and / or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
