Implementation Specialist I

FUNCTION : Responsible for a variety of duties involving the setup of payroll services for new clients. Works with other members of Implementation Team while addressing customer needs for application interfacing, payroll reporting, software connectivity, and company / employee data setup. Conducts client training sessions to enhance user understanding of remote PC input software applications. Assists in ensuring that Bangor Payroll and its new clients comply with local, state, and federal regulations.

ACCOUNTABILITIES :

Operations / Process :

Establishes and enforces a clear timeline of events with Sales Officers and clients for all tasks associated with implementation and training

Performs client setup within payroll software application

Performs employee setups and audits within payroll software application

Ensures accurate and timely completion of implementation process

Designs solutions for client interfaces

Performs setup of a client’s general ledger, time-off accrual, and custom reports

Transfers prior wages paid to current payroll and performs test payrolls

Independently researches client questions and explores technologies to provide solutions

Performs training for new clients

Establishes a timeline for adding time-off accruals, general ledgers, and custom reports to existing clients

Introduces Payroll Specialist with a warm handoff after successful completion of payroll

Identifies and recommends modifications to processes when efficiencies may be gained

Cross-trains in other Bangor Payroll departments to assist when needed

Customer Experience :

Communicates directly and professionally with internal and external client, providing exemplary customer service

Proactively resolves client payroll issues

Periodically conducts on-site interviews to gather company and employee payroll data for new clients

Analyzes current client methods of payroll processing and facilitates implementation of solutions

Technical

Level I

Performs setup of new clients with basic earning and deduction codes

Performs setups of annual or monthly time-off accrual policies.

Configures System reports to clients’ needs.

Imports employees and scheduled earning and deduction data.

Level II

Performs setup of new clients with advanced earning and deduction codes

Configure Pension Files to integrate with PayKonnect and Pay Fusion

Performs setups of general ledger without Division / Branch / Department / Team allocations

Performs setups of annual, monthly, per pay period, and per hour time-off accrual policies

Performs Mutli EIN and Partner Holding setups of new clients with shared ownership.

Provides mentorship to UKG Lite team assisting with training and guidance.

Configures System reports to clients’ needs using Custom Columns

Imports employees, scheduled earning and deduction, time-off accrual, and YTD data.

Level III

Performs setup of new clients with complex earning and deduction codes

Assists UKG Lite Team Lead with company audits when necessary

Creates DetaMoov conversion.

Review company submissions from sales, providing feedback when necessary.

Configures Data Exports to client needs.

Performs setups of general ledgers with Division / Branch / Department / Team allocations and Accounting Software interfaces

Performs setups of annual, monthly, per pay period, per hour, and roll over time-off accrual policies

Compliance and Control :

Stays current on payroll regulations and trends

Assists in ensuring that the Bank is in compliance with local, state, and federal regulations

General :

Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels

Prioritizes tasks and demonstrates excellent time management skills

Works toward the goal of continued professional and personal development by participating in training and educational opportunities as they become available

Interacts harmoniously and effectively with others, focusing upon the attainment of Bank goals through a commitment to teamwork

Demonstrates willingness to accept new projects and strives to become a subject matter expert

Demonstrates developmental progression from Level 1 through Level III

Conforms to acceptable punctuality and attendance standards as expressed in the Employee Handbook

Performs additional duties as requested

Maintains strict confidentiality

Knowledge / Skills / Experience Requirements :

Four-year college degree in Business, Information Technology, Accounting, or related area preferred, or three to five years of progressively responsible payroll experience including a broad exposure to all areas of payroll

Attention to detail, emphasis on accuracy, adherence to deadlines, with good organizational, analytical, mathematical, and oral and written communication skills required

Ability to work with little supervision

FPC (Fundamental Payroll Certification) required for Level III, encouraged for Level I and Level II.

CPP (Certified Payroll Professional) strongly encouraged for Level III

Group facilitation and training experience preferred

Strong communications skills, verbal and written

Excellent customer service skills required

Demonstrated relevant computer literacy

Microsoft Word, Excel, and Outlook proficiency

Physical Demands / Conditions Requirements :

General office environment

Moderate lifting (to 35 lbs.) required

Moderate reaching, walking, sitting, and standing required

Occasional in-state travel required for client training

Equipment Used :

• General office equipment

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and / or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.