Function : Working under the direction and guidelines established by the Merchant Card Services Department, the Merchant & Payroll Solutions Officer is responsible for the acquisition and retention of merchant (under $1MM annual sales volume) and payroll clients (1 - 25 EEs) through a solution based approach and exceptional client service standards. The Merchant & Payroll Solutions Officer will research and develop prospect lists independently, through internal partners including the Branch network, and through externally developed networks. Assists in ensuring that the Bank complies with local, state and federal regulations. The Merchant & Payroll Solutions Officer possesses a comprehensive understanding of the merchant & payroll processing regulatory environments, industry trends and practices, as well as the technical expertise to proficiently support these products.
Accountabilities :
New Client Acquisition :
- Self-generates merchant and payroll sales through active and targeted prospecting efforts while qualifying and driving leads to other areas of the bank.
- Develop and maintain prospect lists of potential new clients for Bangor Savings Bank.
- Monitor market developments and conditions.
Business Partner Relations :
Introduce internal partners to new client opportunities.Serve as the Merchant Card Services / Payroll liaison for their assigned Branch network.Work closely with product partners on client solutions for comprehensive banking packages for prospects and clients.Deliver Business Banking products and services to small business and mass-market segments.External Referral Source Development :
Develop, maintain and leverage a comprehensive referral network of individuals, organizations, and centers of influence outside Bangor Savings Bank.Represent the Bank throughout assigned market as appropriate on small business, community and civic organizations.Attend functions, programs and events as a Bank representative.Customer Relationship Development, Satisfaction, Retention :
Maintain and grow base of small business and commercial customers.Work with Retail partners to ensure levels of client contact are upheld.Competencies
Adapts to change, is open to new ideas, takes on new challenges, handles pressure and adjusts plans to meet changing needs.Takes independent action, operates as a pro-active self-starter, acts on opportunities and practices self-development.Deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values and conveys news good or badHas good listening skills.Vision / Values – Supports company mission / values through daily actions and decisions, communicates the Bank’s vision, mission and values to others and incorporates vision when planning.Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.Conforms to acceptable punctuality / attendance standards as expressed in the Employee Handbook.Performs additional duties as requested.Knowledge / Skills / Experience Requirements :
High school diploma or equivalent.College, business or banking professional training.Excellent customer service skills.Demonstrated personal computer literacy.Ability to handle complex problems.Strong communications skills, verbal and written.Previous sales experience.Physical Demands / Conditions Requirements :
General office environment.Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.Equipment Used :
General office equipment.External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.
