Summer Float Teller

Job Title:

This position provides exceptional customer service by greeting customers in a friendly manner, developing rapport and satisfying customer transactional needs.

Key Responsibilities:

• Promotes a customer-centered culture and attitude among staff
• Builds relationships by providing the highest level of service, demonstrating you matter more to each customer, getting to know customers on an individual basis
• Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with bank strategy
• Embraces and utilizes the bank's sales and coaching process, completes action plans in an effort to meet goals
• Understands the bank's products and services and how they benefit customers, promoting as appropriate

Customer Transactions:

• Accurately, efficiently and courteously processes transactions in compliance with bank policies and procedures
• Maintains accurate cash and transaction records, meeting established teller performance standards
• Demonstrates ability to handle routine transaction issues independently, refers customers to appropriate staff for advanced problem resolution
• Determines the necessity of placing holds on items presented for deposit
• Maintains awareness of current fraud alerts and identifies fraudulent activity

Compliance and Control:

• Understands the bank's operational and risk management policies as well as the bank's security policies and procedures
• Assists in ensuring that the bank is in compliance with local, state and federal regulations
• Assists in completing operational and audit functions within the branch

General:

• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork
• Conforms to acceptable punctuality/attendance/professionalism standards as expressed in the employee handbook
• May train or assist in training new employees
• Performs additional duties as requested
• Travel to other branches for coverage may be required

Competencies:

• Integrity/Ethics - deals with others in a straightforward, honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys news good or bad
• Vision/Values - Supports company mission/values through daily actions and decisions, communicates the bank's vision, mission and values to others
• Adaptability/Flexibility - adapts to change, is open to new ideas, takes on new challenges
• Initiative - takes action, operates as a pro-active self starter, acts on opportunities to improve
• Interpersonal Skills - has good listening skills, excellent customer service skills, able to communicate clearly and professionally both in telephone and written communication
• Productivity - manages time well, handles information flow well, strong multi tasking skills with the ability to prioritize and organize work flow, accepts accountability, meets accuracy standards
• Decision Making - able to think through a problem, following proper steps in finding resolution
• Teamwork - Team player with a positive attitude, promotes a team atmosphere, selflessly pitches in, shares information, partners well with others, willingly assists co-workers and share responsibilities
• Sales Skills - applies sales skills to identify customer needs and refer to appropriate business partners, translates product features to benefits, works to develop sales skills

Knowledge/Skills/Experience Requirements:

• High school diploma or equivalent
• Previous teller, cash handling and/or sales experience helpful
• Demonstrated personal computer literacy

Physical Demands/Conditions Requirements:

• General office environment
• May be required to move bags of coin short distances. Moderate lifting (up to 50 lbs.) required.
• Moderate reaching, walking, sitting and standing required

Equipment Used:

• General office equipment