Customer Service Representative

Description

Join Our Team in Clear Lake, Iowa – New Bank Iowa location opening in Spring 2025! 

We are thrilled to announce the opening of our brand-new branch in Clear Lake, Iowa, in Spring 2025! This is an exciting opportunity to be part of our expanding team from the ground up in a dynamic and vibrant community. 

As we grow, we are looking for passionate individuals who are ready to make an impact and help shape the future of our new location. If you’re eager to take on new challenges, contribute to a rapidly growing team, and be part of a significant moment in Bank Iowa's journey, we want to hear from you!  

What You’ll Be Doing

As a Customer Service Representative at Bank Iowa, you will be responsible for providing personalized, relationship-based banking services to current and prospective clients at our Clear Lake location. You will be responsible for developing and opening new consumer and business accounts, originating consumer loans, and providing superior client service for both retail and commercial clients. CSR’s support clients in identifying bank products that meet their needs and use each client interaction as an opportunity to introduce additional products and services to broaden the relationship.

• Opens new accounts, originates consumer loans, and provides bank services for both retail and commercial clients.
• Supports new and existing clients by helping them identify their financial goals and ways of reaching those goals.
• Performs service transactions for the branch to include check re-orders, address/name changes, safe deposit box access, outbound wires, account maintenance and outbound client contact.
• Provides back up support to teller team as needed.

Requirements

Skills/Experience You’ll Need

• High School Diploma/G.E.D.
• 1-2 years' work experience in a financial institution or loan office setting preferred.
• Ability to exhibit professionalism with internal and external clients.
• Ideal candidates will have some banking experience, strong customer service focus, ability to listen to customer needs and suggest solutions for those needs, excellent oral and written communication skills, and ability to learn and utilize multiple computer applications.

What you’ll love about us

Our team members love working here, and the prevailing reason is this: our people. In addition to the great team, you will be a part of, here are some of the other reasons why our team members love working here:

• A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing.
• Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allow our team members to think big.
• Blending work and life – As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives.
• Continued learning opportunities – Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
• Community Involvement – Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO.
• Recognition – Bank Iowa is proud of our team members who “Live our Values”. Our peer nominated recognition program presented annually, recognizes and celebrates team members who exemplified our values from the past year.

Our People-Centered Culture

At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth. Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 locations.

At Bank Iowa, we’re proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other, like family. If you’re looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you.

Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected – for all of who they are – regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.