Full Time Teller

Purpose: To provide exceptional service to bank customers in a positive and upbeat manner. To handles transactions in a professional manner with accuracy in an expedient manner in accordance with bank policy and applicable laws and regulations.

Primary Duties:

• Responsible for handling teller transactions in a timely and accurate manner in a positive and professional manner in accordance with bank policies and procedures. Understands and keeps informed of bank products and services. Identifies possible customer needs and refers customer to other areas of the bank for assistance as needed.
• Ability to operate teller equipment with minimal supervision.
• Maintains teller window in a neat and organized manner.
• Responsible for counting, packaging, and controlling money in accordance with bank procedures.
• Handles miscellaneous duties as assigned by branch manager which may include but are not limited to: sales of cashier's checks, money orders, etc.
• Balances the teller window on a daily basis in accordance with policy. If applicable reports, teller differences to appropriate personnel in a timely manner.
• Responsible for compliance with the bank's security procedures. Understands robbery and extortion instructions. Remains alert for security risks including money laundering, forgeries, robbery, fraud, counterfeit, etc., and reports to appropriate personnel and external authorities as detailed in the bank's security policy.
• Understands regulatory compliance issues related to the teller position including but not limited to Expedited Funds Availability (Reg CC), Bank Secrecy Act, Community Reinvestment Act (Reg BB), and other related regulations.
• Responsible for processing proof in an accurate and efficient manner at the branch level as needed.

Customer Service:

• Responsible for understanding bank services and products such that the customer or prospective customer has confidence in the information provided.
• Able to identify customer needs and match services and products to those needs which may include referring or introducing customers to other key persons in the bank (i.e. loan officer, trust officer etc.)
• Understands compliance issues related to the customer service position including: Bank Secrecy Act, Expedited Funds Availability (Regulation CC), Community Reinvestment Act etc.
• Ability to assist customer in problem resolution in a professional, courteous and timely manner.

Skills Required:

• Strong customer service skills that include professional appearance and attitude.
• Strong verbal communication skills.
• Ability to work well with numbers.
• Exhibits strong work habits including good attendance and ability to follow policies and procedures.
• Ability to operate appropriate machinery including 10-key, teller machine and cash counting machine.

Education:

• High school diploma or equivalent.
• Previous teller or cashier work preferred.