Business Strategy & Intelligence Manager

Job Description :

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Job Summary :

The Business Strategy & Intelligence Manager will be responsible for aligning business operations with strategic goals, driving cross-functional projects, and ensuring seamless integration of new business initiatives. This role requires a strategic thinker with excellent product and project management skills, data analytical skills, strong business acumen, and the ability to work collaboratively with various teams to achieve organizational objectives.

Job Responsibilities :

This role is strategically critical as we continue to transform digital client self-service capabilities in partnership with multiple enterprise stakeholders. The work generally has 5 areas of effort :

• Rigorous in-depth understanding of client behaviors informed by voice of customer, agents, and analytics.
• Insight-driven ideation of new digital self-service capabilities or enhancements to pre-existing ones.
• Storyboarding and refinement of digital solutions and associated business cases with frontline teams, Product, Digital, Operations, and / or Technology stakeholders including benefits sign-off and validations.
• Scope refinement, project management, and guidance through build / execution of new digital capabilities.
• Evaluations of utilization and performance of new and / or existing digital capabilities to vet benefits-realization, surface enhancements, or grow adoption (e.g., revisiting eligibility, adding IVR / Erica deep-links, etc.).

Required Skills :

Desired Skills :

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent.

Shift : 1st shift (United States of America)

Hours Per Week : 40

Pay Transparency details :

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110) Pay and benefits information Pay range $101,400.00 - $175,200.00 annualized salary, offers to be determined based on experience, education, and skill set. Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and / or group; and the overall success of the Company. Benefits : This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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Salary : $101,400 - $175,200