What are the responsibilities and job description for the Call Center Bilingual Spanish/English Telephone Banker position at Bank of America?
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.
Responsibilities:
- Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
- Responds to customer inquiries and concerns, creating customized solutions
- Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
- Identifies client needs for licensed sales functions, making referrals to Line of Business partners
- Quotes rates, terms, and programs for banking solutions
- Manages risk in every business, product, and service transaction leveraging available tools
Skills:
- Attention to Detail
- Client Solutions Advisory
- Customer and Client Focus
- Interpret Relevant Laws, Rules, and Regulations
- Adaptability
- Client Experience Branding
- Customer Service Management
- Issue Management
- Problem Solving
- Active Listening
- Business Development
- Consulting
- Referral Identification
- Research
Required Qualifications:
- Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
- Fluent in Spanish and English
- Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays.
- Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Minimum of at least an intermediate level of proficiency with computers.
- Self-motivated with excellent organizational skills.
- Strong decision-making and problem-solving skills.
Desired Qualifications:
- Experience in the banking/financial industry.
- Experience working in a call center.
- Experience in telephone sales.
- Experience in retail sales.
Shifts:
Tuesday, Wednesday, Thursday, Friday and Saturday 9:30am - 6:00pm
or
Monday, Tuesday, Wednesday, Thursday and Friday 11:00M- 8:00PM
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)Hours Per Week:
40
