Consumer Product Strategy Mgr II-Client Protection

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching employees, and partnering across technology, product, and risk leadership to drive performance.

Digital Authentication and Social Engineering Control Design-

Are you a strategic and analytical thinker who wants the chance to have a real impact on the business? Are you fascinated by fraud activity in our digital world and finding ways to prevent it? We are investing in world-class solutions to protect our clients from fraud and searching for the right analytic leader to help drive that transformation!

At Bank of America, we are guided by a common purpose to help make financial lives better through power of responsible growth. To continue to drive this core principle, within the Client Protection team, we are looking for an innovative, strategic thought leader to design and develop innovative new tools and approaches to help protect clients from unauthenticated account access in digital space, scams and social engineering attempts. In this role, you will capitalize on your strategic thinking, digital process design experience, and fraud risk expertise to assess risk and design controls for digital authentication, social engineering, and scams. This will require you to be both a creative and strategic problem solver as well as an effective influencer at senior levels of the company. This is a key strategic role and will be at the heart of the company's fraud and digital transformation.

Responsibilities:

• Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance
• Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit
• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
• Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work as well as Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions
• Design & execution of digital authentication, scam and social engineering strategy and capabilities roadmap.
• Lead benchmarking of industry capabilities, emerging technologies, and new threats.
• Develop compelling vision and data driven business cases for transformation initiatives. Partner across organization to drive prioritization and funding for initiatives
• Build and maintain coalition of leaders across the organization to build support and engagement for the design, implementation, and adoption of new capabilities.
• Partner across organization to drive prioritization and support funding of key initiatives in.
• Drive digital authentication, scam and social engineering initiative requirements. Review / approve proposed policy and process changes (in line with broader enterprise and channel governance processes).
  
  

Required Qualifications:

• Design & execution of digital fraud strategy or scam and social engineering strategy and capabilities roadmap.
• Lead benchmarking of industry capabilities, emerging technologies, and new threats.
• Develop compelling vision and data driven business cases for transformation initiatives. Partner across organization to drive prioritization and funding for initiatives
• Build and maintain coalition of leaders across the organization to build support and engagement for the design, implementation, and adoption of new capabilities.
• Partner across organization to drive prioritization and support funding of key initiatives.
• Drive digital authentication, scam and social engineering initiative requirements. Review / approve proposed policy and process changes (in line with broader enterprise and channel governance processes).
  
  

Desired Qualifications:

• Prior experience in leading policy, strategy, analytics or initiative development in a digital context (fraud, social engineering product development, etc.)
• Proven track record of being able to drive projects from idea to execution in digital space
• Strong strategic thinking and problem-solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)
• Ability to work across organizational lines to drive results
• Ability to influence effectively at executive levels  
• 4-year college degree  
  
  

Skills:

• Analytical Thinking
• Business Analytics
• Data Mining
• Fraud Management
• Business Process Analysis
• Critical Thinking
• Influence
• Relationship Building
• Strategy Planning and Development
• Business Case Analysis
• Issue Management
• Leadership Development
• Process Performance Measurement
• Recruiting
  
  

Minimum Education Requirement: Bachelor’s degree or equivalent work experience

Shift:

1st shift (United States of America)

Hours Per Week:

40