What are the responsibilities and job description for the Customer Experience Specialist position at Bank of America?
As a Customer Experience Specialist at Bank of America, you will be responsible for executing the bank's risk culture and striving for operational excellence. You will build relationships with clients to meet their financial needs and follow established processes and guidelines in daily activities to do what is right for clients and the bank.
Growing business knowledge and network by partnering with experts in small business, lending, and investments is also a key responsibility of this role. You will manage financial center traffic, appointments, and outbound calls effectively and drive the client experience.
This position requires the ability to learn and adapt to new information and technology platforms. You will communicate effectively and confidently and be comfortable engaging all clients.
Some of the qualifications required for this role include one year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals, six months of cash handling experience, and a Bachelor's Degree or business-relevant Associates Degree such as business management, business administration, or finance.
