What are the responsibilities and job description for the Digital Payment Solutions Consultant position at Bank of America?
At Bank of America, our purpose is to help make financial lives better. We achieve this through Responsible Growth, which guides how we run our company and deliver for our clients, teammates, communities, and shareholders every day.
We invest in a diverse range of backgrounds and experiences and provide competitive benefits to support our employees' physical, emotional, and financial well-being. This role is responsible for providing payment processing solutions to small business clients primarily through 1:1 partnerships with assigned groups of specialists, financial centers, and internal partners.
Key Responsibilities
- Consulting with small business clients to understand their priorities and provide solutions that meet their business needs, focusing on complex opportunities and solutions.
- Awareness of merchant payment processing solutions, pricing, software, gateways, and security.
- Leveraging a consultative sales process and knowledge of healthcare, retail, restaurant, and business-to-business industries to identify clients' business needs.
- Driving sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements.
- Building meaningful relationships and collaborating with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security.
- Identifying opportunities proactively and developing a pipeline for sales opportunities with internal partners and clients.
- Acting as a champion for clients by connecting expertise across the company to help them achieve their goals.
This role requires:
- 2 years of sales experience.
- CRM (Client Relationship Management System) proficiency.
The ideal candidate will have strong communication and problem-solving skills, be able to work effectively in a team environment, and have a passion for delivering excellent customer experiences.
Benefits and Opportunities
We offer industry-leading benefits, paid time off, and resources to support our employees' growth and well-being. As a member of our team, you'll have opportunities to develop your skills, take on new challenges, and make a genuine impact in the community.
Bank of America is an equal employment opportunity employer committed to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, ancestry, citizenship status, marital status, disability, or any other factor prohibited by law.
