What are the responsibilities and job description for the Director : GM Client Experience - AML KYC Escalation Coordinator position at Bank of America?

Director : GM Client Experience - AML KYC Escalation Coordinator

New York, New York

Job Description :

Candidate will be a part of the Client Experience team within the Global Markets (GM)line of business.

The Function

The Client Experience team is the front line unit who works with clients and internal partners to enhance the client experience, including Know Your Client (KYC) periodic refresh and remediation processes. We work in close collaboration with Global Markets Sales, GM KYC Client Outreach team and risk partners to support the client lifecycle end to end processes including the Banks global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team acts as a coordination point for resolving issues / challenges as it relates to clients, including issues stemming from periodic refresh.

The Role

The Global Markets Client Experience AML KYC Escalation Coordinator will help to resolve client issues across business sectors and regions around KYC requirements.

Role Responsibilities

Work closely with the GM KYC Client Outreach team to assist with requirement clarifications and escalations

Main point of contact for KYC escalations with GFC, AML Ops

Participate on calls with COS and clients to address KYC questions as needed

Partners with KYC support to review, challenge and communicate the KYC refresh forecast including any considerations as it relates to internal capacity as well as client population considerations

Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts

Consolidate and escalate client feedback on policy, requirements and / or jurisdictional nuances where given to help improve the Banks processes across lines of business and regions

Raise process issues and improvements that collectively help our clients

Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed

Represent Outreach on exam / audit / regulatory management from a FLU perspective, where needed

Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities

Embrace a collaborative and output oriented culture

Required Skills

Bachelor's degree or equivalent years of experience; Juris Doctorate preferred

Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions

Experience managing and / or running AML governance programs preferred

Must demonstrate a strong client focus

Demonstrable ability to work across lines of business, regions and global client groups

Understands how the client book fits into the overall business growth strategy

Understand big picture and ability to work well independently

Ability to initiate and build strong relationships with all levels of the organization

Excellent interpersonal skills for motivation, collaboration and encouragement

Professional Demeanor : Demonstrating patience, composure, and positive attitude.

Problem Solving and Decision Making Skills : Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

Flexibility and Adeptness : Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

Initiative : Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.

Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

Shift :

1st shift (United States of America)

Hours Per Week :

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

175,000.00 - $300,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and / or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the LA County Fair Chance Ordinance (https : / / dcba.lacounty.gov / wp-content / uploads / 2024 / 08 / FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Salary : $175,000 - $300,000

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