Financial Data and Reporting Ops Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling moderately complex operations processes related to credit disputes, escalations and tax reporting. Key responsibilities include analysis, research, reconciliation, reporting data validation and resolution of issues and identified customer requests which may carry high levels of risk within enterprise risk categories. Job expectations include handling moderately complex transaction processing, reconciliation, and resolution of research requests to clients, consumer reporting agencies or taxing authorities, consulting with management for support.

• Responsible for root cause analysis and remediation for Credit Furnishing and Disputes
• Responsible for developing monthly analysis decks and presenting to Business Control partners.
• Leads projects to support key initiates to in order to promote accurate and consistent furnishing to the Consumer Reporting Agencies.

Required Skills:

• Excellent interpersonal and communication skills
• Comfortable interacting with Senior management, Furnishing/Disputes teams, Business Control partners, external FLU partners, and CRAs.
• Significant knowledge of Credit Reporting Operations
• Significant knowledge of the credit reporting disputes process
• Firm knowledge of the Fair Credit Reporting Act
• Proven ability to self-manage and meet service-level-agreement dates
• Proficient in Microsoft Office suite of products, with emphasis on beginning Excel and PowerPoint
• Highly organized, detail oriented, proactive, and able to multitask
• 2 years of related credit reporting experience

Desired Skills:

• Consumer Card, Consumer Vehicle Lending, Mortgage, Deposits, Small Business background,
• Experience with the following systems – TSYS, MSP, BOSS, BASS, DM, DALS, and IALS
• Firm knowledge of the Credit Reporting Resource Guide Metro 2 Form
• Credit Reporting Experience – Experian, Transunion, Equifax, Innovis, Chex Systems and Early Warning Systems
• Previous Credit Reporting Experience

Responsibilities:

• Performs moderately complex activities supporting credit disputes, escalations, and tax reporting while following established written procedures and guidelines and ensuring accurate and timely delivery
• Researches and resolves moderately complex financial data requests or exceptions based on analysis of assembled data in an accurate and timely manner
• Performs routine analytics, report creation, and exception processing
• Identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units and escalates risk concerns, as appropriate
• Provides quality service and support for internal business partners and external clients

Skills:

• Customer and Client Focus
• Oral Communications
• Written Communications
• Adaptability
• Attention to Detail
• Critical Thinking
• Problem Solving
• Active Listening
• Collaboration
• Result Orientation
• Stakeholder Management

Shift:

Hours Per Week: