What are the responsibilities and job description for the Lead Operations Representative - 1st Shift position at Bank of America?
Lead Operations Representative - 1st Shift
College Park, Georgia
Job Description :
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description :
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.
Line of Business Job Description :
Meet customer service requests to retrieve retained documents in a timely manner. Position requires the operation of low-speed machinery to re-scan rejected items. Responsible for restructuring batches. Manage multiple workflow queues. Capable of independent client decisioning. Handles cash : collect from Image Capture Scanning team, record on cash log and place in safe. Perform reassociation and mailing of client packages (on rare occasions). Batch and prepare nonICL checks for shipment to FCO site and the distribution of merchandise received. Utilize Outbound Mail system (OBM) for labeling closed mail and merchandise received from Mailroom Services.
Handles day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.
- Coordinating the worklow of a fast-paced production team
- Retrieval of original transaction documentation from archive to resolve reject, reprocess or complete original return requests
- Document retrieval requests are due
- Queue monitoring to ensure timely processing
- Managing of workflow queues : monitoring of work flow thru the system and clearing items from the queues timely as needed
- Movement of archive boxes to / from on-site storage and preparation of off-site storage
Schedule : Friday, Saturday, Sunday, and Monday; 8 : 00A - 6 : 30P
Responsibilities :
Contributes to overall success of an Operations team as an individual contributor
Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
Provides functional expertise knowledge to projects or initiatives relating to the business unit
Maintains internal operational and financial controls and works within the risk appetite of the business unit
Continues to review processes to ensure they are efficient and implements process improvement opportunities
Required Qualifications :
1 years relatable experience
Ability to process transactions based on documented procedures
Basic Banking Operations experience
Team player with ability to multitask
Attention to detail
Adapts to change and a quick learner
Receptive to coaching
Proficient in MS Office
Repeated heavy lifting of up to 25 lbs
Desired Qualifications :
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Active Listening
Adaptability
Attention to Detail
Collaboration
Data Collection and Entry
Critical Thinking
Customer and Client Focus
Oral Communications
Planning
Reporting
Account Management
Conflict Management
Decision Making
Inclusive Leadership
Process Management
Skills : Active Listening
Adaptability
Attention to Detail
Collaboration
Data Collection and Entry
Critical Thinking
Customer and Client Focus
Oral Communications
Planning
Reporting
Account Management
Conflict Management
Decision Making
Inclusive Leadership
Process Management
Shift :
1st shift (United States of America)
Hours Per Week :
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE () .
View the LA County Fair Chance Ordinance () .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
