Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Job Description
 
Process
• Working with process leads, identify opportunities for efficiencies (OpEx)
• Schedule regular process reviews with process leads
• Share results/progress with broader team via monthly reviews/presentations
• Build OpEx action plans and lead process improvement implementations
• Partner with OpEx work stream and share above results to ensure submission to NTCO OpEx team
Procedure
• Ensure all procedures/user guides/desktop procedures are updated/current and properly stored
• Schedule quarterly procedure/user guide/desktop procedure reviews with process leads
• Work with other Cross Business Regulatory Reporting and Processing (CBRRPro)coaches to ensure procedure consistency across organization
Coaching
• Ideate and create training/coaching sessions/opportunities best practice reviews
• How to create presentations using PPT for example
• Best practice for meeting facilitation
• Work with other CBRRPro coaches to possibly design a curriculum

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Required Skills:

• Deep knowledge & experience of Report Preparer functions
• Experience and knowledge of Report / line of business systems and tools necessary to assess and improve performance
• Ability to synthesize a variety of performance data points to deliver a customized approach on how to improve employee performance
• Comfortable mentoring/coaching peers to drive improved performance
• Experience with facilitation for technical training
• Strong collaboration and partnering skills; ability to work across functions and partners
• Ability to manage multiple tasks and responsibilities and prioritize workflow
• Excellent written and verbal communication skills
• Excellent attention to detail, self-motivated, and able to work with a high degree of independence


Desired Skills:

- Proficiency in using Microsoft Word, Excel, PowerPoint, as well as technology needed to facilitate meetings and share documents with leaders and partners (Webex, SharePoint)

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking
• Oral Communications
• Presentation Skills

Shift:

Hours Per Week: