Process Design Consultant I

Process Design Consultant I

Charlotte, North Carolina;Jersey City, New Jersey; Greensboro, North Carolina

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement / transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

As part of the NTCO Change Management team, we looking for highly motivated, future focused candidate with the skills and passion to deliver extraordinary results. This role will be part of redesigning processes, challenging norms and supporting technology deployments. Candidates will need to display agility, creativity, flexibility and strong partnership skills.

This candidate will drive change and efficiency, and will focus on gathering and analyzing details and data to shape transformation work related to a current program or portfolio of work. The ideal candidate will have project background, deep business acumen and demonstrate a strong desire to learn. This role will be responsible for engaging and collaborating with key partners to understand processes and challenges to develop optimal solutions to address and enable business needs.

Responsibilities :

Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability

Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities

Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions

Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits

Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

Required Skills

Innovative, creative, thought leader able to thrive in a fast paced, continually changing and complex environment

Strong Power Point, Visio and Excel skills

Proven strong verbal and written communication skills, including building and delivering executive presentations and improvement plans

Ability to manage competing priorities effectively in a fast paced environment

Ensure timely execution with agreed upon outcomes of all analysis work by release

Sustain a sense of urgency around project critical paths and issues, elevate accordingly

Mobilize teams and encourage collaboration to deliver on expected outcomes

Desired Skills

Excels in working among diverse viewpoints to determine the best path forward.

Experience in connecting and understanding future business needs – a continuous learner and self-starter

Present complex issues clearly.

Lead by example by actively participating in dialogue that encourages open communication and productive interactions.

Commitment to challenging the norm and promoting positive change.

Skills : Active Listening

Data Collection and Entry

Process Mapping

Project Management

Reporting

Continuous Improvement

Critical Thinking

Data Visualization

Process Design

Strategic Thinking

Administrative Services

Business Process Analysis

Process Effectiveness

Process Performance Measurement

Process Simplification

Shift :

1st shift (United States of America)

Hours Per Week :

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.