What are the responsibilities and job description for the Process Design Consultant position at Bank of America?
Process Design Consultant
Chicago, Illinois;Washington, District of Columbia; Denver, Colorado
Job Description :
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description :
Join the Process Quality team as a
Process Design Consultant
in cybersecurity technology, where you will play a vital role in protecting the bank by championing continuous improvement culture and facilitating process improvement efforts. We are seeking talented individuals who are optimistic leaders, good listeners, creative thinkers, and customer-focused professionals. In this role, you will collaborate with various teams to design and implement efficient processes that deliver measurable and long-lasting results.
This role is essential for ensuring the bank's cybersecurity strategies are supported by efficient and effective processes, enhancing resilience against cyber threats.
Primary Responsibilities
Design, document, and optimize cybersecurity processes to enhance the bank’s threat detection, response, and prevention capabilities.
Identify inefficiencies within current cybersecurity operations and implement streamlined workflows.
Align process design with technical capabilities, regulatory requirements, and strategic goals.
Analyze security operations processes to identify gaps and develop corrective action plans.
Apply Lean Six Sigma tools & techniques (e.g., 5S, VSM, FMEA, Gap Analysis) to recommend end-to-end business operations and technology improvements.
Lead workshops and training sessions to educate stakeholders on quality (e.g., LSS) industry best practices and infuse practical application into day-to-day business.
Monitor and measure the effectiveness of newly implemented processes and iterate as needed to maintain optimal performance and overall sustainability.
Serve as a key player on the Process Quality team, part of Product Management, and work collaboratively across partner teams and assigned customers as the business requires.
Required Skills :
5 years of professional experience, preferably in Process Design
Passion for continuous improvement, problem solving, and teaching.
Strong understanding of cybersecurity principles, threat intelligence, and risk management frameworks.
Proven experience in process design, optimization, and documentation within a technology environment.
Familiarity with cybersecurity tools and technologies (e.g., SIEM, SOAR, TIP systems).
Excellent analytical skills to identify gaps and inefficiencies and propose effective solutions.
Exceptional communication and interpersonal skills for collaborating with diverse teams.
Proficiency in using process mapping tools (e.g., Visio) and creating detailed workflow diagrams.
Project management skills to lead and execute process improvement initiatives.
Strong problem-solving skills and the ability to handle complex and dynamic situations.
Attention to detail and a commitment to maintaining high standards of quality in process documentation.
Formal education in Lean Six Sigma quality methodologies from a reputable organization; relevant certifications (e.g., Green Belt, Black Belt, Master Black Belt) preferred.
This job will be open and accepting applications for a minimum of seven days from the date it was posted.
Shift :
1st shift (United States of America)
Hours Per Week :
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
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This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
