What are the responsibilities and job description for the Service Delivery Analyst Cyber Threat Defense position at Bank of America?
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
The Service Delivery Analyst is responsible for the delivery of program-wide routine reporting to partners within GIS and to leadership.
The SDA will be responsible for the aggregate analysis and synthesis of the threats and risks evaluated through the Cyber Threat Defense (CTD) organization to report the bank's changing risk exposure to known threats and amplify key themes to forums to multiple audiences across GIS and to leadership. The Analyst will work closely with CTD leaders to engage in requests for information and build out reporting responsive to GIS partner, 2nd, 3rd line and regulator requests. This role will develop and deliver custom reporting to respond to ad hoc requests for the CTD Program in a manner that is collaborative with all Program function leads. The Analyst will work closely with the Service Delivery Functional lead and Partner Engagement Lead, peer Analysts and leads across the CTD functions to drive awareness of all threats and risks as they are evaluated throughout the program. They will work in an environment that is open and collaborative with a global presence.
Knowledge and experience creating risk-based reporting and synthesizing themes are key to this role. The role requires an individual with both strong interpersonal skills to build trusted relationships across the CTD Program, GIS and 2nd and 3rd line, and requires strong data analysis skills to efficiently integrate data and deliver narratives to support awareness, advocacy, and understanding of risk exposure and mitigation opportunities. This role will rely on the relationships across the organization, and the individual must be willing to work with others to solve new and challenging problems in a dynamic, fast-paced environment. 4-5 years of experience in InfoSec or similar field is required for this role.
Key Responsibilities
• Support CTD Program's routine engagements with partners
• Work with CTD Program leads to generate monthly reports for the oversight committees and partner reports
• Create in-depth reports on the banks risk of exposure to threats and risks
• Respond to inquiries for custom reporting or process information to support 2nd, 3rd line and regulatory activities
• Communicate outcomes of 2nd, 3rd line and regulatory activities, including driving continuous improvement of internal CTD processes
Requirements
• An understanding of risk knowledge of information security defensive controls
• Strong analytical skills/ problem solving/ conceptual thinking.
• Able to identify, analyze and address problems to resolve issues with minimal negative impact and risk to the organization.
• Ability to efficiently respond to written communications on technical issues
Desired Skills
• Bachelor's degree in Information Technology or related field
• Experience in the remediation of Information Security issue or risk management
• Technical writing and/or policy writing experience
• Ability to work with Technical and Non-Technical persons
This job will be open and accepting applications for a minimum of seven days from the date it was posted.
Shift:
1st shift (United States of America)Hours Per Week:
40
