Transaction Management Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Summary:

AMRS Institutional Client Settlements is responsible for offering streamline operational support focusing on increased levels of service while providing our clients with an established foundation for Fixed Income securities within the Institutional environment for all Global US and Non-US markets.  There will be immediate attention and focus to our clients’ needs while maintaining a risk-controlled environment.  The teams will proactively be addressing potential settlement issues, capturing trade and settlement exceptions, and fail exposure adding controls to reduce risk and exposure to the firm.  Our focus and drive is to increase levels of service while streamlining and improving process trade flows and infrastructure.            

Responsible for providing a direct relationship to all clients (internal & external) based on client tier. Support pre-matching of trades, value date settlement matching, client inquiries, receive / deliver exceptions, validation and timely communication of all potential compliance Buy In's, and root cause analysis and issue resolution of fails.

Opportunities to develop strong business relationships with Global Core Settlements, Trade Processing, Reference Data, and other internal operational departments across the organization.  Perform pre-matching of future settled trades to ensure accurately and efficient settlement with our clients and clients counterparties. Strategically work on streamlining the process to minimize and reduce manual redundancies.  Comply with regulatory requirements and account maintenance, to eliminate & minimize capital charge exposure daily.

Understand the Escalation guidelines to promptly address and escalate financial and negative client exposure situations.  Successfully use time management skills and participate in special projects as requested by management.    
        
Special Requirements: Client interaction / experience encouraged. If not back filled, there will be potential for immediate impact to the business and clients.  There is a potential for increased fail exposure.  Further risk includes client relationship and reputational risk.    

Responsibilities:

• Review of internal and external email communications with responses daily
• Compliance - FINRA regulated Buy in to be validated and communicated to clients and business
• Exception Management - ownership of exceptions pre-value, value, post value date
• Narration / documentation of all client risk meeting department policies and procedures
• Research, reconciliation, and resolution of all open client risk
• Client Fail Reporting
• Develop and strengthen understanding of global settlement markets and all products
• Developing understanding of client front to back process
• Root Cause analysis of client exceptions
• Meet with clients and business on regular basis.

Required Qualifications:

• 1-2 years’ experience working with external clients.
• 1 year experience working and interacting with font office trading or transaction management or operations within financial or corporate settings.
• Time Management skills to organize, prioritize and respond to client and business inquiries
• Analytical skills and ability to manage multiple responsibilities
• Knowledge using Microsoft office
• Research and reconciliation of exceptions and breaks-
• Work US holidays when needed
• Partner across the team and org.
• Knowledge of Fixed Income Products

Desired Qualifications:

• Knowledge of global settlement markets
• Knowledge of Cash and Repo business
• Problem solving abilities, research and resolve issues
• Ability to communicate over phone is preferred.

Shift:

Hours Per Week: