What are the responsibilities and job description for the Customer Care Representative position at Bank of Botetourt?
**Care Center Representative/Teller/ITM Support Position**
This role performs various duties such as ITM video support, teller support for retail employees, deposit services support, and online banking support.
In addition, this position is responsible for account/general ledger reconciliation, and providing general telephone customer service in all areas as an incoming call operator.
Taking Care of You
At Bank of Botetourt, we're committed to community development. We make charitable contributions for education, culture, and the arts, social service agencies, and other programs that impact local communities.
Visionary Community Partner
We bridge the needs of our local communities with the resources of Bank of Botetourt. This helps improve the quality of life for residents in our service areas.
Good Corporate Citizenship
Our employees are encouraged to participate through mentoring, volunteering, sponsoring, and public service. They provide time and talents for efforts that benefit their local communities.
Job Requirements
- Candidates should possess strong computer skills and excellent communication skills.
- Must be a team player and capable of multi-tasking in a fast-paced environment.
- Previous teller experience is beneficial but not required.
Key Responsibilities:
- Lead Incoming Call Operator, providing general telephone customer service.
- Deposit Services Support, including account-related issues and daily notices preparation.
- Account Maintenance and Review
- Online Banking Support
- Card Services Support
- Account/General Ledger Reconciliation
- ITM Video Support
This job description is not all-inclusive. Employees are expected to perform other duties assigned by management. Job descriptions and duties may be modified when deemed appropriate.
