What are the responsibilities and job description for the Head Teller position at Bank of Botetourt?
Head Teller Job Description
We are seeking a highly skilled and customer-focused Head Teller to join our team at Bank of Botetourt. As a key member of our Vinton Office, you will be responsible for delivering exceptional customer service, processing transactions, and promoting bank products and services.
About Us
Bank of Botetourt is a community-driven institution committed to making a positive impact in our local communities. For over 100 years, we have been dedicated to fostering economic development, supporting charitable causes, and promoting volunteerism among our employees.
Responsibilities
- Greet customers, process deposits, and handle various banking transactions with precision and attention to detail.
- Process loan payments, issue certified checks, and provide customers with information on purchasing US Savings Bonds.
- Cash checks, pay withdrawals from savings accounts, redeem savings bonds, and coupons.
- Demonstrate excellent customer service skills, responding promptly to customer inquiries and resolving issues efficiently.
- Maintain accurate records, balance cash drawers, and prepare teller sheets.
- Understand the Bank's products and services thoroughly, identifying opportunities to sell and promote them to customers.
- Participate in allocating retail sales goals and achieving individual sales targets.
- Maintain a clean and organized workspace, ensuring negotiable items and confidential records are properly secured.
- Operate standard office equipment, including coin sorters, currency counters, and teller machines.
- Balance ATMs and assist in receiving and processing deposits for the Bank of Botetourt Elementary Savings Program.
Expectations
- Provide superior customer service, representing the bank in a professional manner.
- Represent Bank of Botetourt in community affairs and events, upholding the bank's values and reputation.
- Treat all staff members with respect and cooperation, contributing to a positive work environment.
- Conduct business to maximize shareholder value, adhering to BSA laws, rules, and regulations.
- Promptly report known or suspected violations of BSA laws or regulations to the BSA Officer or Coordinator.
- Perform other duties as assigned by management.
