Banking Operation Payment Associate/AVP

Introduction

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Overview

This position in payment team provides high quality customer service while facilitating financial transactions including deposits, withdrawals, foreign currency exchange, ACH and remittance transactions.

Responsibilities

Include but not limited to:

Daily Operation and Customer Service

• Process financial transactions including but not limit to cash and check deposits, withdrawals, fund transfers, ACH payments and foreign currency exchange
• Verify customer identity and balances prior to processing withdrawals
• Examine checks deposited and determine proper funds availability based on regulation requirements
• Handle sales and maintenance of monetary instruments
• Open and close vault and maintain vault cash
• Monitor and verify tellers’ cash box ensuring balanced cash box
• Order and make cash shipments
• Process savings withdrawals and cash checks: verify endorsement, receive proper identification and ensure validity
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
• Balance drawer daily, including periodic batching of cashed checks
• Process e-commerce payment related transactions
• Process remittance transactions such as telegraphic transfers
• Conduct remittance investigations and input outgoing remittance MT103
• Process customers’ fax instructions
• Process all incoming payments from credit to proper account
• Promote and cross-sell banking products to potential customers
• Participate in various bank-wide system upgrade related projects
• Conduct internal account reconciliation

Reconciliation and Reporting

• Prepare routine and ad-hoc reports
• Perform debit card reconciliation and report any discrepancies to supervisor
• Review, process and monitor ACH transactions that are booked to ACH Suspense accounts on a daily basis
• Process returned items
• Manage the vault and reconcile the daily balance
• Conduct daily count of cash in ATM and reconcile against ATM related transactions
• Review periodic reports including but not limited to daily foreign currency MT103 reports, TIB reports, weekly Cash Transaction Report, and etc.

Operational Support

• Perform periodic review of remittance customers’ information entered by other teller for accuracy and compliance
• Act as a backup in absence of the Head Teller
• Coach and train other tellers on handling of complex financial transactions and customer issues

Compliance

• Understand, comply and monitor activities, if necessary, of all applicable laws and regulations
• Conduct periodic audits of team’ transactions to ensure accuracy and compliance with regulatory requirements
• Perform monitoring of accounts for any unusual activity and resolve accordingly
• Ensure staff adherence to the Bank policies, and procedure and regulatory requirements

Qualifications

• Bachelor’s degree with major in business, financial, accounting or economics is required. A master degree preferred
• 1 year of work experience in banking business or banking operation for Associate level; 4 years of work experience in banking business or banking operation for AVP level
• Adequate knowledge of banking products and services
• In-depth knowledge of banking operational procedure to perform duties accurately and efficiently
• Ability to accomplish work assignments under tight schedules
• Excellent communication skills in verbal and writing is a must
• Bilingual ability in Mandarin is required

Pay Range

Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.

Salary : $150,000