Branch Manager

Job Type

Full-time

Description

Position Purpose : The Branch Manager is responsible for the overall management of a full-service branch to achieve assigned sales goals, sustain efficient operations and maintain a well-trained staff. Directs the overall activities for the branch ensuring the execution of branch goals; development of the staff; compliance with bank policies and procedures, and perpetuation of service standards. Assists new and existing customers through need-based conversations and provides appropriate solutions to meet their needs. Partner with multiple lines of business to help cross-sell products and services and deepen new and existing relationships. Fosters a positive work environment and ensures overall excellent customer experience in the branch.

What you'll do

• Oversees sales management and revenue generation within the Branch. Specifically, the achievement of branch key performance indicators.
• Provides guidance and training to branch personnel on policies, procedures, operative issues, exceptions, and adjustments.
• Demonstrates product and sales knowledge of all products and services of the Bank related to daily job functions.
• Develops and implements branch business plan to achieve specified loan generation, deposit growth, product and services sales and referrals.
• Manages difficult situations with customers and provides them resolutions, information, or other options. Ensures timely and proper response to reasonable requests.
• Ensures audit controls are followed to protect the bank from unnecessary risk and exposure.
• Creates and implements new ideas to retain, expand, and attain new business that aligns with the Bank's core values and strategic initiatives.
• Proactively initiates, develops, and manages long-term, profitable consumer and business relationships.
• Effectively onboards business prospects and grow existing business customers' lending, depository, and treasury management relationships.
• Partners with multiple lines of business within Bank of Clarke, including but not limited to Commercial, Cash Management, Wealth Management and Merchant Services to deepen new and existing relationships through qualified referrals.
• Participates in community and civic organizations / activities to enhance the Bank's image and develop additional business and consumer relationships.
• Makes and services a variety of consumer loans both secured and unsecured to include real estate, lines of credit, home equity and credit cards.
• Adheres to internal controls, operational procedures, and risk management policies.
• Stays abreast of all changes in policies and procedures to ensure compliance with current guidelines.
• Collaborates in the hiring, training, and retention of branch staff.
• Supervises, coaches, and develops staff regarding service expectations, sales / referral goals, policies, procedures, products, systems, and banking transactions.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws to include recruitment and hiring, coordinating training for new hires, assigning and directing staff as needed, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Directly supervises Branch staff within branch.

Requirements

Where you'll shine

Where we shine

Routine Decisions and Formal Policy Setting

Working Conditions :

The individual will be required to be available after normal working hours. Business travel may be necessary to meet with vendors and attend training opportunities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge / skills section are representative of the knowledge, skill set, and / or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EEO M / F / V / D