What are the responsibilities and job description for the nCino & Salesforce System Administrator position at Bank of Clarke?
Description
Position Purpose: As a key player on our team, you will gather business requirements, produce cutting-edge technical solutions, and collaborate closely with stakeholders to ensure the successful implementation of nCino and Salesforce solutions. Your role will be pivotal in the continuous management and optimization of nCino, including workflow enhancements, maintenance, debugging, and end-user support.
This position could be done in a hybrid or fully remote capacity.
What you’ll do:
- Technical Consulting/Business Analysis: Collaborate with stakeholders to gather, analyze, and document new business requirements. Translate business needs into technical specifications and provide scoping estimates for solutions. Advocate for technical enhancements that adhere to Salesforce and nCino best practices.
- nCino System Implementation: Configure and demo technical solutions to meet business requirements. Plan migrations through Salesforce environments. Manage nCino monthly package upgrades. Debug end-user problems and monitor system performance.
- Stakeholder Collaboration: Serve as a technical advisor for business teams. Conduct regular meetings with stakeholders on build status, review the backlog, and address new issues. Provide training and support to end-users on nCino functionality and best practices. Utilize scrum and agile methodologies to manage the workload.
- Documentation and Monitoring: Create and maintain detailed documentation for business processes, system configurations, and project deliverables. Generate reports and dashboards to provide insights into system performance and project outcomes.
Requirements
Where you’ll shine:
- Bachelor’s degree in business administration, finance, information technology or related field, or 2 years relevant work experience as a Salesforce Administrator, Technical Consultant or Business Analyst
- Salesforce Administrator certification is required, nCino certification is a plus
- Skills in Salesforce configuration including CRM, approval processes, automation, data architecture and security
- Analytical problem-solving skills
- Effective communication skills and willingness to collaborate with users of all knowledge levels
- Attention to detail while maintaining multiple tasks
- Ability to work independently or as a part of a team
- Experience with agile project management methodologies, knowledge of banking and lending processes, and proficiency in SOQL and or Data Loader is a bonus
Where we shine:
- Offering a full suite of benefits including medical, life, dental, and vision insurance plus generous paid time off.
- Supporting associates and their families; we embrace the importance of caring for oneself and our families.
- Surrounding ourselves with smart, driven, and diverse individuals.
- Valuing integrity, commitment regarding our daily duties, and the Bank as a whole.
- Supporting local philanthropic, cultural, and artistic initiatives and organizations that our employees’ value.
- Devoted to the communities in which we serve as we help those who form the creative backbone of our market’s future economy and business value.
- Bank of Clarke is “Great Place to Work” Certified through June 2025.
- “Top Virginia Employer for Interns” award recipient (2023, 2024) through Virginia Talent and Opportunity Partnership (V-TOP.)
Working Conditions:
The individual will be required to be available after normal working hours. Business travel may be necessary to meet with vendors and attend training opportunities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
EEO M/F/V/D
