IT Support Specialist

Job Summary

We are seeking a dedicated and skilled IT Support Specialist to join our dynamic team, responsible for providing exceptional technical support and ensuring the smooth operation of our IT infrastructure. The IT Support Specialist will provide on-site quality support to our internal team concerning hardware, software, and general technical questions. Will conduct a variety of computer systems administration and support tasks, including analyze, construct, document, test and troubleshoot – knowing when to bring in a third party and when things can be done on site. Performs the full range of projects/work assigned with independence and initiative. Must have a willingness to learn and adapt as necessary due to the technical and regulatory nature of financial institutions. In this role, you will be the first line of contact for staff and clients encountering technical issues, playing a crucial part in maintaining a robust IT environment. Your expertise will not only help in troubleshooting and resolving issues but also in proactive monitoring and maintenance of our systems. The ideal candidate will possess a strong problem-solving mindset, excellent communication skills, and the ability to work collaboratively with various departments to understand their technology needs. As the IT Support Specialist, you will be responsible for implementing new technologies and helping users adapt to these advancements. This position requires a mix of technical skills and interpersonal effectiveness to assist in supporting various IT functions and projects. If you are passionate about technology and customer service, embrace challenges, and are eager to contribute to our tech evolution, we would love to hear from you. Come be a part of our innovative team and help us enhance our IT support framework!

MAJOR DUTIES/RESPONSIBILITIES:

· Provides IT systems support for internal staff via in-person, phone, email, text, and messaging.

· Liaise regularly with an MSP to manage any software, programs, security, or networking issues and be a first point of contact to ensure third parties are performing to SLAs.

· Work with software specific to Windows 10 , Windows Server 2016 , and Office 365 – we utilize an MSP, but the position will include ensuring that the MSP and other vendors are appropriately maintaining our systems.

· Hardware troubleshooting including PCs, printer, copiers, scanners, and peripherals.

· Maintain access control security / work with vendors.

· Maintain and complete asset inventories on a regular basis and communicate with administration concerning changes.

· Be front-line with vendors to identify, mitigate and manage security and risk for the bank.

· Proactive in finding solutions and can work independently and without continuous supervision.

This list is not all-inclusive and is subject to additions, revisions, and deletions as business necessitates.

KNOWLEDGE:

· Familiarity with installing, maintaining, and troubleshooting PC hardware, software, peripherals, and networking.

· Application familiarity: Office 365, Active Directory, Windows Server 2012 R2 and higher, Windows 10 and higher with included applications.

· Effectively learn new systems and software.

· Network, system, and security concepts.

DESIRED

· Application familiarity: financial services software, MSP/RMM capabilities, security software, firewalls.

· Project management

· Compliance/regulatory experience

· Funds transfer experience

· Banking and accounting knowledge

EXPERIENCE/EDUCATION/SKILLS:

· 2 years of related work experience; education may substitute for some experience.

· Excellent analytical, problem-solving and customer service skills.

· Excellent ability to work independently.

· Excellent oral and written communication skills.

· Ability to prioritize and multitask work and meet deadlines.

· Ability to communicate and teach effectively with all levels of the organization and to varied technology expertise levels.

ABILITIES:

· Work in team environment.

· Lifting: up to 40 pounds.

WORKING ENVIRONMENT:

· Professional office environment.

· Hours: Primary hours may vary between 6 AM – 5:30 PM Mon-Fri with limited on-call hours on weekends.

· Work alone (other employees not at worksite) as needed.

Job Type: Full-time

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Retirement plan
• Vision insurance

Compensation Package:

• Holiday pay
• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person