Branch Manager

Does this sound like you?

• I love working on a team
• I pride myself on accuracy and a positive attitude
• I don't care to work all night shifts or Sundays
• I would love to have Holidays off
• I value supporting the local communities
• I don't care to receive mandates from corporate offices, out of the area

Basic Function: The Branch Manager oversees the day-to-day operations of a bank branch, ensuring efficient and effective management while meeting customer service goals. This role is responsible for supervising staff, the overall success and deposit growth of the branch, maintaining compliance with bank policies and regulations, and building strong relationships with customers.

Essential Duties:

• Customer Service:

• Consistently deliver outstanding customer service, anticipating customer needs and going above and beyond to ensure a seamless and memorable experience.

• Monitor branch activities to ensure efficient and high-quality customer service.
• Leadership and Staff Management:

• Supervise and motivate branch employees.

• Train, develop, and evaluate branch staff to enhance their skills and performance along with providing feedback.

• Conduct regular staff meetings to update the team on branch performance, policy changes, and service expectations.

• Schedule and coordinate staff shifts to ensure adequate coverage and smooth branch operations.
• Security and Compliance:

• Ensure compliance with Bank policies and procedures, as well as Federal banking laws, rules and regulations, including, but not limited to: monitoring for OFAC, adhering to BSA/AML/OFAC/CIP policies and procedures.

• Information Security Compliance – Actively contribute to the protection of confidential information, data, and systems. Adhere to established security protocols, remain alert for suspicious emails, message or links, and promptly report any suspected phishing attempts to the designated security contact.
• New Accounts Management:

• Oversee and facilitate the process of opening new accounts (e.g., checking, savings, and CDs).

• Educate customers on account options, features, fees, and bank policies.

• Review and verify customer information and documentation to ensure accuracy.
• Operational Duties:

• Drive deposit growth.

• Ability to run a teller drawer, for necessary coverage.

• Issuance of Instant Issue debit cards and processing of wires.

• Process Branch Capture transactions.
• Reporting and Administrative Tasks:

• Handle teller transaction overrides and approvals within authority limits.

Additional duties as assigned.

Training and Experience

• Bachelor’s Degree or equivalent work experience required.
• Minimum 4 years of banking experience, with a strong background in teller operations and customer service.
• Prior supervisory experience.

Knowledge, Skills and Abilities

• Excellent customer service and communication abilities.
• Exceptional problem-solving abilities.
• Attention to detail and accuracy.
• Basic computer skills.
• High level of integrity and trustworthiness.
• Strong leadership and interpersonal skills.
• Adaptability and flexibility in a fast-paced environment.
• Pleasant telephone manner.
• The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

Physical requirements of this position include, but are not limited to:

• Sitting/Standing/Walking: Approximately 75% or more of time is spent working at a desk. Balance of time (25%, or “occasionally”) is spent moving around work areas. Ability to traverse one or more flights of stairs may be required.
• Speaking/Hearing: Clear dictation and acute hearing are necessary for effective and frequent (up to 75% of work time) communication with co-workers, customers, and outside agencies, by telephone and in person.
• Vision: Ability to effectively use a computer screen and to interpret printed materials, memos and other appropriate paperwork, 75% or more of work time.
• Lifting/Carrying: The ability to transport files, office supplies, and lifting up to a weight of 35 lbs. and occasionally, up to 50 lbs.
• Stooping/Kneeling: The ability to access files and supplies, with occasional stooping or kneeling.

Benefits Include

· Paid Vacation

· 40 hours Sick Leave (prorated for year 1)

· Paid Personal Leave (16 hours-prorated after year 1; will grow with years of service)

· Health/Vision/Dental benefits (individual or family/rates based upon selection)

· 401(k) after 90 days of service, via quarterly entry w/ Company match after 1 year (quarterly entry)

· 11 paid Holidays

· Pay range: $50,000-$65,000 per year

Pay negotiable based on experience.

Equal Employment Opportunity and Affirmative Action Employer

EOE/Veterans/Disabled/LGBT

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Work Location: In person

Salary : $50,000 - $65,000