Collector

Join our team!
Since 1867, Bank of Stockton has proudly served generations of families and businesses with unprecedented customer service. Behind every year of “Withstanding the Test of Time” are loyal bank employees who treat our customers like friends and family because they live in the communities that we serve. We strive to be a great place to work and a great place to bank! With 21 branches and growing, we are looking for people that share our service philosophy. If you’re interested in becoming part of our team, submit your resume today!

SUMMARY
Collects payments on delinquent consumer loan accounts. Including placing and receiving customer calls and working an assigned portfolio of accounts.
ESSENTIAL DUTIES

• Contact assigned customers to collect delinquent loan payments
• Negotiate payment schedules within authorized limits set by management
• Conduct "skip tracing" on delinquent customers
• Arrange for auto repossessions using bonded licensed adjusters
• Process Impounds and Liens received from tow yards & police departments
• Research customer payments and account history inquiries as needed
• Process customer payments with check and credit card transactions over phone
• Prepare accounts for charge-off as appropriate and within guidelines

SECONDARY DUTIES
The position of Collector performs duties specific to the position and other functions as assigned.
COMPLIANCE RESPONSIBILITIES
Must be familiar with loan related regulations and receive training on a regular basis as appropriate. This includes but in not limited to Reg B, and Reg Z. The Collector must follow all policies and procedures as set forth by the Bank as well as any regulations.
The employee must be able to take and pass all the required regulatory training as outlined by the Bank on a quarterly basis.
This employee must adhere to all security related procedures of the Bank including Department security, protection of customer information and security as it relates to the Bank's internet and technology systems.
SUPERVISORY RESPONSIBILITY
The position of Collector will not be responsible for the supervision of staff.
ENVIROMENTAL AND PHYSICAL ACTIVITY
The Collector is in a non-confined office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc,
This employee in the course of performing this position spends time writing, typing, speaking, listening, lifting up to 15 pounds, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.
The employee for this position may operate any or all of the following: telephone, copy, scan and fax machines, adding machine (calculator), typewriter, computer terminal, personal computer and related printers. Software includes, but is not limited to Word, Excel, USA e-pay, and LexisNexis.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
Employee must be able demonstrate their ability to read documents or instruments, detailed work, problem solving, customer contact, reasoning, language, presentations, verbal and written communications, analytical reasoning, multiple concurrent tasks and frequent interruptions.
MINIMUM REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and /or ability required to perform the position in a satisfactory manner. Individual’s abilities may result in some deviation from these guidelines.

• Knowledge of Bank collection procedures and systems
• Able to work with minimal supervision
• Oral and written communication skills
• PC skills not limited to Word, and Excel
• 2-3 years overall collection experience is preferred but not required

Hourly Pay Rate
16.50-22.00

Job Type: Full-time

Pay: $16.50 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person

Salary : $17 - $22