ACH Operator

Position requires excellent communication skills and technical abilities in working with third party service providers and Bank staff. Must demonstrate genuine interest and helpfulness in dealing with internal customer inquiries, requests and concerns. This is not a remote work opportunity.

• Resolve issues quickly and accurately, keeping all related parties current of resolution status and targeted resolution date.
• Has full knowledge of ACH products and services and is able to assist internal customers and provide
• Has full knowledge of ACH return rules and ensures returns and corrections are handled promptly and accurately.
• Assist in Image Center Security unlocks and password resets.
• Assist Accounting Department in balancing the PCBB General Ledger when out of balance situations occur.
• Processes Positive Pay Exceptions including correcting encoding errors.
• Process Outgoing ACH files.
• Corrects encoding errors found by Verafin software.
• Process address changes submitted by customers via Q2.
• Back up Wire Desk and ability to perform all wire functions and have thorough knowledge of the wire platform.
• Other duties as assigned

Compliance:

All employees are accountable for compliance with all laws, regulations and adherence to established internal controls and procedures when performing their job duties. Each employee is expected to be familiar with the legal and regulatory requirements and internal controls affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements and internal controls. All employees shall be responsible for communicating upward, problems in operations, noncompliance with the code of conduct, or other policy violations or illegal actions. Employees must participate in required training on pertinent compliance laws and regulations as required by the Bank of the Pacific.

All employees will be committed to maintaining a high level of compliance with the Bank Secrecy Act and Anti Money Laundering, USA PATRIOT Act and Financial Recordkeeping regulations recognizing that all three acts are important tools in federal efforts to combat organized crime, terrorism and drug trafficking.

Education / Experience:

• High School diploma or equivalent.
• One year of work related experience in the a banking enviornment, perferred.
• General knowledge of the banking industry, products and customer service.
• Understanding of ACH rules and retunr codes.

Skills / Knowledge / Abilities:

• Above agerage organizational skills.
• Proven ability to create priorities and follow through.
• Excellent attention to detail and accuracy.
• Above average technical ability to support ACH functions.
• Knowledge of NACHA rules
• Knowledge of ACH return codes
• Ability to thoroughly learn multiple applications to support job functions.
• Ability to take ownership and responsibility
• Ability to work independently yet closely with other staff.
• Excellent verbal and written skills to include interpersonal communication skills.
• Sound reasoning and judgment
• Good problem solving and research skills
• Proficient Keyboarding skills.
• Proficient Microsoft Office Program skills (Word, Excel, PowerPoint, Outlook)
• Proficient Internet Navigation
• Flexibility and eagerness to learn.
• Regular attendance is an essential function of the job.
• Understanding of the Bank Policies and Procedures

Working Conditions / Environment / Potential Hazards:

• While performing the duties of this job the employee regularly works in general office setting with a controlled climate.
• Work involves being able to concentrate on the matter at hand, sometimes managing distracting work conditions and frequent employee and customer contacts and interruptions during the day.
• Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work additional hours as needed.

Physical Requirements:

• The employee is frequently required to stand, walk, type, and speak with internal and external customers for extended periods of time.
• Typically sitting at a desk or table; intermittently standing, stooping, bending at the waist, kneeling or crouching to file materials.
• Work may involve the constant use of computer screens.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, fax machine, and other office equipment including those related to completing banking services in the branches. Work requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Occasional lifting 20 lbs (i.e., deposit bags, money trays, loan files, boxes)

Our Mission is simple, to be the best Bank for our employees, customers, investors and community.

At Bank of the Pacific, we are committed to delivering memorable service beyond the customer’s expectation, to include both external and internal customers. We consistently demonstrate our values through teamwork, open communication, integrity, honesty and respect for others. Additionally, we will maintain a professional appearance through dress, conduct and an orderly work area. A successful candidate will possess these qualities and be enthusiastic, professional and of high ethics. They will embrace our Mission, Vision and Values and actively contribute to our success.

Our Core Values – We Care.

We consistently demonstrate this through:

Teamwork and open communication ~ Integrity, honesty and respect for others ~ Enthusiasm and positive recognition ~ Professionalism, initiative and innovation ~ Accountability, focused action and timely follow-through ~ Commitment to make our company a success

For your Benefit We Offer:

• Salary range for this position is $20.00 to $25.00 per hour. The specific salary offered will depend on several factors including but not limited to applicant’s knowledge, skills and experience relevant to the position.
• Eligible to participate in annual incentive plan.
• We offer a comprehensive healthcare benefit package that includes: Medical, Dental, Vision, EAP, LTD, STD, Group Life, VTL, AD&D, FSA, DCAP, LFSA, and HSA.
• Retirement Savings Plan through 401(k) with an additional Roth 401(k) option. We match 100% of your deferral up to 5% of eligible compensation.
• Wellness Dollars up to $500 per year.
• Weekend Wellness Hours, 4 per quarter.
• Paid Birthday and Anniversary Holiday
• 11 paid Holidays per Year
• Sick Leave Time – Earn up to 8 days each Year
• Vacation – 12 days each Year (first year adjusted based on hire)
• Vacation Purchase Plan
• Tuition Reimbursement
• Employee Banking Privileges and Special Loan Features.

Salary Range Disclaimer:

The base salary range represents the minimum and the maximum of Bank of the Pacific’s salary range for this position. Actual salaries will vary depending on factors related to business needs and the employee’s relevant knowledge, qualifications, experience, and job performance for the position.