Loan Process Manager - Loan Operations (Corporate)

JOB SUMMARY:

The Loan Process Manager will lead and manage the Loan Imaging Team within the Loan Service Center, under the direction of the Director of Commercial Services, to meet the service and delivery needs of Bank of the Sierra and our customers. The Loan Process Manager will ensure the department maintains a high quality of service and continually develops new processing capabilities and efficiencies, including digital channels.

ESSENTIAL DUTIES AND RESPONSIBILITIES [Other duties may be assigned.]

• Responsible for ongoing process reviews and implementing change in order to accomplish maximum efficiency; reduce operational costs, meet bank and regulatory compliance requirements, and to deliver premier customer service to both our internal and external customers. 
• Sets and communicates clear goals while driving results and creating a high-performing workforce.
• Ensures effective control of workflow to meet deadlines. Monitors and evaluates work quality, efficiency, and productivity, ensuring that optimal efficiency is maintained.
• Interfaces with Credit Administration, Accounting, Lending personnel, and various other departments to discuss topics related to Loan Servicing to achieve desired results.
• Ensures work is completed on time and accurately by planning, coordinating, and monitoring daily activities. Acts as an escalation point for team members to resolve issues related to Loan Servicing.
• Participate in required training on pertinent compliance laws and regulations as required by the bank.
• Directly supervises employees in Loan Imaging, overseeing assigned functions. Carries out supervisory responsibilities in accordance with the Bank’s policies. Responsibilities include interviewing, hiring, training employees, planning, assigning, and directing work; appraising job performance, addressing complaints, and resolving problems.
• Comply with policy, procedures, security requirements, and government regulations.
• The Loan Process Manager will assist in the areas of Imaging, report generation, supporting Loan systems used in LSC such as Loan Vantage, TrueStage, Book to Core, LaserPro, DecisionPro, MortgageBot, ConsumerBot and may assist in the areas of  Payment Processing, Participations / Swaps, Credit Reporting, Daily Balancing, SBA and USDA Servicing, Tax Service, Insurance and Collateral Management and Tracking, DMV, and Certifications. 
• Coordinate and manage all internal and external audits for the Loan Servicing departments.
• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Directly manage the Loan Service Center Imaging team.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree (BA or BS) or five to ten years of related experience and/or training or equivalent combination of education and experience.
• Previous Leadership/Management experience
• Effective communication skills
• Detail oriented
• High motivational level, proactive performer
• Excellent problem-solving / analysis skills

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret financial reports and legal documents. 
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, employees, or members of the business community. 
• Ability to respond to the Bank’s Area Managers and other Senior Officers to effectively convey the Bank’s policies and procedures and general regulatory requirements.
• Ability to effectively present information to top management, public groups, and/or boards of directors both verbally and in writing.

MATHEMATICAL SKILLS:

• Ability to work with mathematical concepts such as probability and statistical inference. 
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually very quiet.

AT-WILL EMPLOYMENT NOTICE:

I understand that, if hired, my employment with Bank of the Sierra is at-will, meaning that either I or the bank may terminate the employment at any time, with or without cause or advance notice, so as long as the reason is lawful.

By submitting this application, you understand and agree to the at-will notice.

Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.