What are the responsibilities and job description for the Wire Specialist (Payment Solutions) - Corporate position at Bank of the Sierra Job Board?
JOB SUMMARY:
This role is responsible for providing operational and customer service support for a variety of banking operations. Balancing and Borrowing funds to keep the Bank in positive status with FRB.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
- Borrowing and balancing from multiple other institutions.
- Completing borrowing and balancing reports throughout the day.
- Inputting outgoing wires.
- Verifying outgoing wires with customers.
- Reviewing, initiating, and processing Incoming/Outgoing wires.
- Reverse wires.
- FX Items – PCBB Balancing, orders, shipping, wires, and check items.
- Swift code searches
- Garda branch shipping requests or errors
- FRB GL Recon currency outages
- Logic Path C3 Currency/Coin Ordering and Shipping for branches.
- Answering service messages, e-mails, CRM events, and telephone inquiries from the branches and Customer Service. Must be a quick learner, have good technical skills, be able to perform multiple tasks under pressure, be a team player, and work with little or no supervision. The candidate will also be cross-trained in other areas of the department.
REQUIRED KNOWLEDGE SKILL AND ABILITY:
To perform the job successfully, an individual should demonstrate the following competencies:
- Excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with customers and employees.
- Strong communication & organizational skills.
- Detail-oriented with a high degree of accuracy.
- Competence with computers, telephone, 10-key calculator, other office machinery, Word, and Excel.
- Ability to work in a fast-paced environment & under pressure as needed.
EDUCATION AND EXPERIENCE:
High school diploma or equivalent required. At least 1-2 years of related experience is required.
PHYSICAL DEMANDS:
The physical demands described herein are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
