What are the responsibilities and job description for the Teller/New Accounts position at Bank of the Valley?
Bank of the Valley has an opening for a Teller/New Accounts role at its David City Downtown branch. This role will assist customers with financial transactions including paying out and receiving cash, opening and closing accounts and issuing other negotiable instruments. This role will also answer customer inquiries, resolve complaints, and service ATMs. Most importantly, the incumbent will provide excellent service and promote long-term customer relationships. Hours are Monday through Friday 8:00am - 5:00pm with rotating Saturday mornings.
Essential Functions and Responsibilities
- Assist customers with daily banking transactions including cashing checks, deposits, transferring funds, non-negotiable instruments and loan payments.
- Answer phone calls and assist or transfer customers as needed.
- Sort and distribute mail.
- Responsible for balancing cash drawer on a daily basis, keeping offages to a minimum.
- Rotate balancing Vault daily.
- Open and close accounts including checking, savings and certificates of deposit.
- Cross sell bank products to gain better customer relationships.
- Process check orders.
- File Currency Transaction Reports when needed.
- Balance, maintain and supply ATMs.
- Process deposits from the night depository.
- Research and resolve customer issues.
- Answer customer inquiries concerning accounts, overdrafts, fees, etc.
- Assist customers with the opening, closing, or access to their safe deposit box.
- Accept stop payment requests.
- Understand and comply with banking regulations by following bank policies and procedures.
- Complete all other duties as assigned.
Required Skills
- Excellent verbal, written and phone communication skills.
- Excellent organizational skills, attention to detail and high level of accuracy.
- Must be able to multi-task and organize priorities.
- Ability to work both independently and in a team environment.
- Must maintain a high level of confidentiality.
- Must be able to lift 10-15 pounds at times.
Education and Experience
- High school graduate or equivalent
- Cash Handling experience is a plus
- Bilingual – Spanish and English is a plus
Bank of the Valley offers a competitive wage and benefits package.
Bank of the Valley is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $14
