What are the responsibilities and job description for the Insurance - Northeast Specialty / Flood Intern position at Bankers Insurance Group?

Position Name : Specialty / Flood Intern

We are seeking a dedicated individual to spearhead the development of a Net Promoter Scoring (NPS) process for our Flood Insurance Product. The role involves initially creating a manual NPS collection system, with the goal of transitioning to a semi-automated or fully automated process.

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following :

Acting with the highest level of honesty, trust, character, and transparency.
Making a unified effort to achieve the goals of the organization, embracing accountability for exceptional performance every day.
Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
Approaching every challenge with creative energy, discovering unique solutions to maximize success, and focusing on creating and delivering compelling customer value.
Belief in the power of a diverse workforce and in creating a positive impact on the environment and our community.

Project Work :

Analyzing Call and Chat Data for Completion and Call Types

Objective : Analyze the reason for calls and chats to determine largest reason for call and chats.

Tasks :

Listen to calls and Read Chats to determine the core reason for contact

Gather and record top reasons for calls

Review current call type choices to determine if we need to add or remove for a more accurate list

Discuss ideas on top reasons for contact and determine if there are changes that can be implemented to reduce the number of contacts.

Outcome : By the end of the project, you will assist the specialty department in creating a more-efficient process and provide suggestions on implementation changes to reduce the number of contacts by using AI, self-service, or other methods.

Position Type / Expected Hours of Work

3 hours per week / flexible schedule to accommodate class schedule.

Skills and Experience :

Proficiency in Microsoft Outlook, Word, and Excel helpful.

Strong communication skills for effective collaboration with agents and other departments.

Analytical skills to interpret data and develop meaningful reports.

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Insurance - Northeast Specialty / Flood Intern

What are the responsibilities and job description for the Insurance - Northeast Specialty / Flood Intern position at Bankers Insurance Group?

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