What are the responsibilities and job description for the Communications Specialist position at BANKERS INSURANCE LLC?
Job Details
Job Location: Richmond - Glen Allen, VA
Position Type: Full Time
Salary Range: Undisclosed
Job Shift: Day
Job Category: Customer Service
Description
Summary: The Communications Specialist is responsible for answering incoming calls, directing calls, mail distribution/scanning, and greeting visitors. The Communications Specialist is the first point of contact for the office, which requires a positive attitude and polished, professional appearance.
Essential Duties and Responsibilities:
- Serve visitors and clients by greeting them in a professional, friendly manner.
- Maintains security by issuing visitor badges and/or logbooks.
- Answer, screen and forward any incoming phone calls while providing basic information when needed.
- Scan all mail, attach to the client account and set to the appropriate recipient.
- Effectively prepare daily bank deposits.
- Prepare outgoing mail at the end of each workday.
- Scan incoming faxes, attach to the client accounts and set to the appropriate recipients.
- Perform other duties as required.
Core Competencies:
- Be a self-starter, well-organized and display good business communication skills, both verbal and written.
- Be a team player and display resourcefulness to find win-win solutions for our clients, insurance companies, and agency.
- Demonstrated excellent organizational and personal interfacing skills.
- Comfortable learning new applications and taking on new tasks as required.
- Familiarity and working knowledge of general office machines (i.e. fax, copier, printers, etc.) required.
- Possess ability to deal with conflict and resolve problems with poise.
- Exhibit a personal commitment to develop insurance knowledge and commitment to obtain an insurance license within 12 months of hire.
Qualifications
Education/Experience:
- Excellent typing skills (word processing; 50-60 wpm), high level of proficiency with general office PC applications (i.e. MS Word, MS Excel, MS Access, MS PowerPoint).
- Two years of consistent employment in a customer service capacity.
- High School Diploma; College Degree preferred.
