Consumer Services Rep - BT Merle Hay

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The Consumer Services Representative (CSR) is a front-line banking professional who interacts with customers, verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions. A CSR informs customers of products and services that may meet their financial needs and of any promotions or events. Additional duties for this position may include answering phones, processing returned mail, issuing debit/gift cards and resolving customer issues. This position must be able to work every other Saturday morning and be flexible regarding hours.

Primary Functions and/or Responsibilities:

• Processes customer transactions and requests, including but not limited to: deposits, withdrawals, check cashing, payments, safe box entries, address changes, debit and gift card requests
• Balances cash drawer and abides by established cash limit
• Opens and secures bank premises at closing according to established procedures
• Balances branch teller statements
• Counts and balances vault and cash drawers accurately
• Processes daily and monthly reconcilements
• Follows banks policies and procedures as it relates to Audit Controls
• Assists with the training of new employees
• Follows the Customer Service Excellence Agreement and Sales Ethics Roadmap
• Updates customer demographic information on Core System
• Identifies customer needs and utilizes product knowledge to recommend solutions
• Answers incoming calls and responds to emails promptly
• Attends and actively participates in training/committees
• Performs other duties as assigned

Education and/or Experience:

• High school diploma or equivalent
• Previous banking or customer service experience preferred
• Cash handling experience preferred

Specific Skills, Knowledge & Abilities:

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong attention to detail
• Data entry - speed and accuracy
• Strong math skills
• Cash handling experience
• Strong customer service skills
• Analytical and problem solving skills
• Strong organizational and planning skills
• Ability to multi-task
• Excellent communication skills (written and/or oral)
• Excellent listening and interpersonal skills

Work Schedule: Hours vary between 7:30 a.m. to 5:45 p.m. Monday – Friday and every Saturday from 8:30 a.m. to 12:30 p.m.

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions.

Hiring Salary Range: $17.50 - $20.25

Hybrid Eligibility: Position will be onsite.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”