What are the responsibilities and job description for the Teller Supervisor position at bankESB?
Primary Accountabilities / Responsibilities:
Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
Superior Service Quality
- Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention.
- Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position within the marketplace.
- Act as a resource to identify and respond to customer servicing issues so that a resolution can occur, and customer’s relationship is retained. If necessary, escalate in a timely fashion to the proper person to assist the customer.
Leadership and People Management
- Monitor teller differences and assists Branch Manager in instituting corrective action.
- Supervise branch operations including working cash for branch, ATM balancing, proper cash limits, supplies, logs, and reports.
- Support the Branch Manager’s efforts to achieve branch referral goals.
- Maintain a comprehensive understanding of the Bank’s mission statement and core values across your team.
- Maintain a professional image and ensure standards are met for professional presentation by the teller staff.
Operations and Compliance
- Ensure compliance with the Federal and State laws as well as the Bank’s policies and procedures.
- Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
- Ensure teller staff compliance with HFG security manual.
- Ensure completion of all required training by entire teller staff.
- Ability to work in a constant state of alertness and in a safe manner.
Education and Experience
- 2 or more year’s teller experience preferred
- Prior supervisory experience is required
- Cash handling experience required
- High degree of quality customer service, leadership, interpersonal, and communication skills
- Computer skills required
- Knowledge of Microsoft products a plus
- Ability to work in a fast-paced environment
- Fluency in a second language is a plus
An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
