What are the responsibilities and job description for the Technical Support Specialist II position at BankFive?
PURPOSE :
Provides general in-house technical support. Assists with personal computer hardware and software installations and maintenance as well as general network and system administration. May assist or provide technology training to other employees and resolve less complex problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Provides front-line help desk support by responding to user queries and by diagnosing, identifying and resolving end user problems.
- Perform routine administration functions, to include but not limited to Active Directory, Backup Solutions, vulnerability remediation, Antivirus updates based on a daily, weekly, monthly, and yearly schedule.
- Maintains active inventory of IT related hardware and software for the Bank.
- Implement corrective actions from remote site or guide user through corrective actions.
- Administer network and system user accounts.
- Troubleshoot and repair various devices including workstations, telephones, and peripherals.
- Assists in the deployment of hardware and software solutions.
- Performs other similar duties requiring the same skill, effort and responsibility and under the same working conditions.
QUALIFICATIONS :
EFFORT :
Job Function : 96
