What are the responsibilities and job description for the Assistant Branch Manager position at bankHometown?
The Assistant Branch Manager will be responsible for assisting the Branch Manager in the achievement of goals, customer service, operations, and team development. Together with the Branch Manager, the Assistant Branch Manager is responsible for overseeing all of the daily branch functions, participating in the hiring process, developing, and maintaining a branch team, and overall customer experience.
Performs supervisory and administrative functions to ensure the ongoing effectiveness of branch operations in conformance with established Bank policies and procedures. Oversees lobby and teller line.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
Superior Service Quality
- Effectively utilize decision making skills, within established authorization guidelines, to support valuable customer retention.
- Recognize and pursue opportunities to enhance relationships, products, services, practices, and the organization’s competitive position within the market place.
- Promote collaboration and communication with all other departments to achieve customer and employee satisfaction.
- Participate in community networking opportunities and may occasionally visit potential and existing business clients to foster new relationships or deepen existing relationships.
Leadership and People Management
- Participate in the hiring process.
- Assist in coaching the entire branch team.
- Work with the Branch Manager to maintain open lines of communication with the branch team and ensure timely communication of pertinent information.
- Be innovative and offer new ideas on current processes/routines.
- Consistently meet/exceed individual, branch, and Bank goals.
- Assist with annual performance evaluations.
- Act as a role model for all the staff and provide mentorship to the team to help them achieve their career goals.
- Schedule staff effectively and manage overtime.
Operations and Compliance
- Ensure compliance with the Federal and State laws as well as the Bank’s policies and procedures.
- Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
- Ability to work in a constant state of alertness and in a safe manner.
EDUCATION AND EXPERIENCE:
- Associates degree or similar course work/training
- Minimum of 2 years customer service experience/sales experience
- Minimum of 2 years supervisory experience
- Prior Assistant Branch Manager experience is a plus
- Fluency in a second language is a plus
- Computer skills required
- Knowledge of Microsoft products a plus
An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
