What are the responsibilities and job description for the Customer Service Representative position at BankNorth?
Job Summary
The primary customer contact responsible for delivering professional services and support. The role involves performing transactions, solving problems, and providing product and banking information while adhering to established bank policies and procedures.
Key Responsibilities
- Process a wide range of teller transactions for lobby, drive-up, and telephone customers in a timely, efficient, accurate, and courteous manner.
- Maintain balanced cash drawers and appropriate cash limits.
- Provide customers with various account-related assistance.
- Promote and explain products and services offered by BankNorth.
- Remain flexible and multi-task with shifting priorities on a daily basis.
- Uphold confidentiality of customer conversations, information, and proprietary bank data.
- Open new consumer and non-consumer accounts, explaining deposit products and services available.
- Handle complex questions and transactions related to IRA accounts.
- Review and maintain customer information changes for all account types.
- Ensure internal and external audit findings are reviewed and resolved, with necessary changes implemented.
Secondary Responsibilities
- Demonstrate knowledge of various products, services, and delivery systems.
- Deliver consistent, superior customer service in accordance with BankNorth standards.
- Take ownership of customers by responding to inquiries and requests or directing them to relevant resources.
- Support and service colleagues to maintain and enhance customer experience.
- Represent BankNorth professionally in community affairs and civic organizations.
