What are the responsibilities and job description for the Teller and Customer Support Specialist position at BankNorth?
Role Overview
A key position within the BankNorth organization, focusing on exceptional customer service and support. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Main Responsibilities
- Manage customer interactions, resolving issues and providing solutions in a timely and professional manner.
- Maintain accurate records and ensure compliance with bank policies and procedures.
- Develop a thorough understanding of BankNorth's products and services to effectively promote and explain them to customers.
- Collaborate with colleagues to achieve shared goals and improve overall customer satisfaction.
- Stay up-to-date on industry developments and best practices to continually enhance service delivery.
Required Skills and Qualifications
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work in a team environment and adapt to changing priorities.
- Basic math proficiency and accuracy in handling cash and financial transactions.
- High School diploma or equivalent required.
