Consumer Sales & Service Specialist

Banko Overhead Doors has been serving West Central Florida since 1984, providing residential and commercial garage door products and services in Hillsborough, Pinellas, Manatee, Sarasota, Pasco, Polk, Orange and Hernando Counties. We are currently seeking an experienced Full-Time Consumer Sales and Service Specialist that will assist our Sales and Service Teams as a member of the Aftermarket Division.

About the Job

Reporting to the VP Consumer Sales and Service, the Consumer Sales and Service Specialist is responsible for performing an array of duties such as assisting our sales and service professionals, as required, through the various stages of the selling process. As a part of this position, the Consumer Sales and Service Specialist will be trained in all sales processes, procedures, and duties pertaining to Consumer Sales.

Other Duties:

• Support Consumer Sales with estimate tracking, follow-ups and maintenance of the department estimate tracker.
• Support the Banko Maintenance Plan program through training, outbound calls and tracking.
• Handle all inbound leads by contacting the customer, scheduling the estimate and tracking.
• Assist in various campaigns to generate more leads for sales and service professionals.
• Maintain the design consultant’s calendars.
• Communicate with customers via phone, email, and text as needed.
• Prepare KPI reports as needed.
• Coordinate install scheduling with customer and Project Management as needed.
• Assist sales and service professionals in building estimates.
• Assist in sales training sessions as needed.
• Other duties as assigned.

About You

You are skilled in your profession and you are confident in your abilities to demonstrate those skills, you are a team player, you are organized, and you have excellent work ethic. You are a detail-oriented self-starter, with solid organizational ability and strong math and computer skills.

• Ability to juggle multiple projects with accuracy
• Exceptional customer service skills, over the phone and in person
• Strong sense of urgency and problem-solving skills
• Excellent written and verbal communication skills
• Computer savvy and proficient in Microsoft Suite
• Must be very detail oriented and organized
• Prior related experience preferred.
• Associate degree or equivalent experience in admin or sales.
• Ability to successfully pass pre-employment background check and drug screen
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

What’s in it For You?

• Weekly pay
• A competitive salary, comprehensive benefits package, paid vacation and holiday pay
• Commission opportunities
• Monday through Friday schedule
• Work with a professional staff that has a passion for the work they do
• Opportunity for growth within the organization
• A positive work environment and team-oriented company culture

It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.

{Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }