What are the responsibilities and job description for the Customer Care Field Specialist position at Banko Overhead Doors?
Customer Care Field Specialist – Banko Overhead Doors
Are you a hands-on problem solver with a strong background in installation, service, or warranty work? Banko Overhead Doors is looking for a Customer Care Field Specialist to join our team! This role is crucial in ensuring top-tier service and quality by addressing installation concerns, manufacturer defects, and workmanship issues both in the field and in the office.
Key Responsibilities:
✔️ Conduct on-site evaluations and field inspections to assess workmanship and quality assurance.
✔️ Collaborate with internal teams to communicate findings and drive solutions.
✔️ Support new product rollouts by developing training materials and hands-on demonstrations.
✔️ Partner with Construction Managers, installers, and service teams to address concerns and improve processes.
✔️ Provide technical support to Customer Service, Project Management, and Installation departments.
✔️ Assist with equipment installations for training and troubleshooting purposes.
✔️ Perform root cause analysis to identify and implement sustainable solutions for recurring issues.
What We’re Looking For:
🔹 3 years of experience in a trade role (installer, service technician, warranty technician).
🔹 1 years of direct customer interaction experience (B2C preferred).
🔹 High school diploma or GED required.
🔹 Valid driver’s license with a clean driving record for the past 3 years.
🔹 Technical proficiency – strong understanding of hand tools, job site protocols, and the ability to train others.
Preferred Qualifications:
✅ Problem-solving mindset – ability to take ownership of incomplete projects and drive them to resolution.
✅ Coaching & Training – experience mentoring and guiding teams in both office and field settings.
✅ Project Management Skills – ability to juggle multiple tasks and prioritize effectively.
✅ Strong Communication & Organizational Skills – able to coordinate tasks and maintain clear, effective communication.
✅ Garage door industry experience is a plus!
Travel Requirements:
🚗 50-65% travel within our service areas.
If you’re ready to take on a dynamic, hands-on role where you can make a real impact, apply today and become a valued part of the Banko Overhead Doors team!
It is the policy of Banko Overhead Doors to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.
{Show Up for Banko & Banko Will Show Up for You – We strive to provide long-standing partnerships with our customers. To do that requires our team members to be present and on the ready according to their schedules. We require all team members to show up for work with minimal call-outs based on our attendance policy. }
Compensation details: 27-30 Hourly Wage
