Parts Associate

Overview
We are looking to add an RV Parts Associate to our team. Bankston Motor Homes, Inc. is a well-established and growing recreational vehicle dealership. Family-owned and operated since 1970!

The RV Parts Associate will interact with repair shops, customers, and technicians about their parts needs. Our parts department is busy, and we need talented people to sell RV and motorhome parts via phone, email, and personal interaction.

Duties

• Assist in retail customer purchases
• Knowledge of the location of all parts and some knowledge of uses and installation techniques
• Handle cash transactions accurately and efficiently while adhering to company policies
• Verify inventory & pricing for ordering
• Recording & processing of part orders
• Receive incoming parts to correct locations
• Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
• Support retail sales efforts by promoting products and services effectively.
• Maintain a clean and organized work environment, ensuring all areas are presentable for customers
• Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computers
• Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders
• Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers
• Establish a good relationship with distributors, dealers, service centers and consumers to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system

Qualifications/Experience

• Valid Driver's License is required
• Computer skills
• Must also be able to work in a fast-paced, high-energy work environment
• Professional and personal attention with a passion for exceptional customer service are a must.
• At least two (2) years in RV dealership parts is a plus.
• Strong communication skills to deal with customers, employees, and vendors
• Good knowledge of product and mechanical/electrical parts
• Excellent telephone manner
• Highly Organized, detail-oriented, with ability to multi and re-prioritize is required

Physical Requirements

• Must be professional in appearance and conduct
• Ability to sit or stand for long periods of time and work on a computer
• Must be able to verbally communicate clearly on the phone without accommodations.
• Must be able to lift heavy packages, boxes, and product carts and move items with a forklift.

Bankston Motor Homes provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Rotating weekends

Experience:

• parts and/or mechanical: 1 year (Required)

Ability to Commute:

• Huntsville, AL 35816 (Required)

Work Location: In person

Salary : $16 - $19