Community Banking Administration Intern

Overview

The position of Intern will perform duties relative to their department to assist in achieving the overall goals of the Bank. The role will require some essential functions to be performed independently, however, the incumbent will often be expected to work in a team environment as well. (Summer May - August)

Responsibilities

• Assist the Community Banking Analyst in developing reports to support decision-making and performance tracking, providing insight into customer habits, preferences and needs.
• Collaborate with the Community Banking Analyst to create a repository for the division's campaign reporting documentation including campaign planning documents and recommendations, campaign tracking and monitoring tools and post campaign analysis reports.
• Support the Community Banking Analyst in completing an analysis of the division's target staffing levels.
• Accompany the Community Banking Analyst on branch visits to observe and assess the customer experience provided in branch offices. The visits will occur during one of the division's sales campaigns and will provide the opportunity to gather feedback from branch staff about the campaign.
• Performs a wide variety of tasks depending on the departmental assignment. These functions may encompass providing technical or customer support, administrative responsibilities or other tasks related to the department operations or programs.
• Builds understanding of the overall concept of the company, including the brand, customer, product goals, and / or all other aspects of service.
• Proactively engages with team and other internal departments to understand business responsibilities and goals.
• Provides suggestions to management for improving customer service and internal processes.
• Learns and becomes familiar with internal systems and software.
• Performs other related duties as assigned.

Requirements

Education

Additional Requirements

Middlesex Savings Bank is an EO / AA Employer : Min / Fem / Vet / Disabled