What are the responsibilities and job description for the Employee Benefits Client Support Specialist position at BankTalent HQ?

We are seeking a dedicated and knowledgeable Employee Benefits Client Support Specialist to join our team. This role involves providing exceptional support and service to our member banks, addressing their benefits-related inquiries, and ensuring smooth operation of benefits systems. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping clients navigate their benefits options.

Duties and Responsibilities

Consult, research, and resolve member banks' inquiries regarding process and benefit enrollment system issues, as well as benefits-related questions.
Assist with special projects or initiatives with other Benefits Corporation team members, including preparing materials and making presentations related to our benefit plans, annual open enrollment and member training.
Serve as a conduit between member banks and insurance carriers / retirement plan vendors to answer questions or resolve escalated problems.
Assist in the coordination of the annual open enrollment process, including communicating required timelines, responsibilities, and instructions for the banks, testing bank sites, and troubleshooting questions during open enrollment.
Build positive relationships with clients to foster client retention.
Manage client expectations, anticipate issues, and communicate turnaround times with reasonable delivery dates.
Participate in VBA Benefits Corp. staff meetings, annual strategic plannings and benefits vendor / bank meetings.
Perform other special projects as needed.

Required Skills / Abilities

Exceptional oral and written communication skills; ability to clarify and respond well to inquiries.

Strong interpersonal skills and the ability to build and maintain positive client relationships.

Excellent problem-solving and analytical skills.

Proficient organizational skills, ability to work independently and handle multiple tasks under tight deadlines.

Strong understanding of benefits administration systems.

Computer proficiency and technical aptitude with the ability to use Microsoft products, including Word, Excel and PowerPoint.

Proven ability to work effectively in a team environment with associates.

Preferred Qualifications

Experience working with insurance carriers and retirement plan vendors.

Familiarity with benefit enrollment processes and communication strategies.

Education and Experience

Bachelor's degree in Business Administration, Human Resources, or a related field.

Minimum of 5 years of experience in employee benefits, client support or related area.

In-office Requirement

Five days per week in the office. Telework may be available occasionally at the discretion of the manager.

Travel Requirement

Some occasional travel for training and meetings.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer

Prolonged periods standing at events

Must be able to lift up to 15 pounds at a time

Licenses

Virginia Driver's license; Health and Life Agent license a plus

Job Type : Full-time

Benefits

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Pension Plan Vision insurance

Schedule : Monday to Friday

Work Location : Glen Allen, VA 23060

Interested candidates : please send your r esumes to jobs@vabankers.org

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

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