What are the responsibilities and job description for the IT Service Desk Specialist | Champaign position at BankTalent HQ?
Position Summary
The IT Service Desk Specialist Level I is responsible for handling inbound calls, tickets and assisting in the upgrade support of workstations. In addition, this position troubleshoots both software and hardware problems.
Duties & Responsibilities
- Respond to inbound calls and tickets in an efficient, courteous, and knowledgeable manner.
- Ensure that all calls taken have been resolved and if not resolved, ensure escalation has been done and the associate has been contacted.
- Maintain an open line of communication regarding events, outstanding issues, and client follow-up.
- Assist with installation and / or upgrade of software and hardware.
- Resolve problems by gathering information, determining the customers' needs, and conducting research to find a correct solution.
- Acquire and maintain a working knowledge of a wide range of applications and systems.
- Rebuild workstations when required to resolve support issues.
- Maintain documentation for the calls received and job function responsibilities.
- Administer Microsoft Active Directory, Exchange User Accounts, Computers, Resource Rooms, and Cisco phone users.
Education & Experience
Knowledge of :
Ability to :
Education and Training :
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability / Vets. Visit Busey.com / Careers to learn more about Busey's Equal Opportunity Employment.
