What are the responsibilities and job description for the Virtual Experience Banker position at BankTalent HQ?
POSITION SUMMARY
Responsible for expanding and supporting client relationships via telephone and electronic communication methods. Offers appropriate bank products and services and provides quality client service.
ESSENTIAL RESPONSIBILITIES
- Assist clients at the point of contact through telephone, email, video conference, live chat communication and quickly adopt to emerging solutions.
- Support client needs involving daily maintenance functions such as electronic Banking, BillPay, Mobile Banking, Money Movement, Payment requests as well as Debit Card related issues.
- Research and answer client inquiries and resolve problems for clients as necessary.
- Offer appropriate products and services of the bank by identifying existing Client's needs and making recommendations.
- Develop and maintain a strong working knowledge of all relevant Bank products and services.
- Adhere to high ethical standards and comply with all policies / procedures / regulations / applicable laws.
- Complete other duties as assigned.
ESSENTIAL SKILLS, EDUCATION AND EXPERIENCE
Required
Preferred
PHYSICAL REQUIREMENTS :
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment , and the Company reserves the right to change this job description and / or assign tasks for the employee to perform, as the Company may deem appropriate.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
