Head of Operations

Job Type

Full-time

Description

About Bankwell:

Bankwell is a commercial bank with over $3 billion in assets, offering privately owned businesses, their owners, executives, and high-net-worth individuals personalized, technologically advanced banking solutions. We are committed to delivering exceptional service through dedicated points of contact across private client teams and our retail banking operations, all of whom work in alignment to ensure businesses and individuals are well-banked.

Our team members and their clients benefit from an organizational focus on personal growth and technological innovation across business lines. These commitments enable Bankwell private client teams to offer robust products and deliver financial solutions to unique industry niches with speed, efficiency, and care.

Learn more about Bankwell at www.mybankwell.com.

Requirements

Position Summary:

Bankwell seeks a dynamic and results-oriented, technology forward, Senior Vice President, Head of Operations to lead the continual transformation of our operational functions. This key role will be instrumental in driving operational excellence across the organization, enhancing efficiency, and driving new automations. Strong technology and transformation background a must.

Strategic Leadership: Take charge of the Bank’s initiatives to become future ready. Work with our operations and technology teams to drive automations, integrations and modernize the banks various systems and processes.

Operational Excellence

• Oversee all aspects of daily operations, including but not limited to:
• Branch operations
• Deposit operations
• Payment operations
• Ensure the Bank is operationally ready to take advantage of future technological innovations to meet the commercial, business, and personal banking needs of our clients.
• Work closely with the Customer Experience team to drive bankers and team empowerment in support of a single-point-of-contact strategy.
• Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve customer satisfaction.
• Implement and maintain robust controls to mitigate operational risk and ensure compliance with all applicable regulations.
  
  
  

Change Management

• Lead the successful implementation of new technologies, systems, and processes to modernize operations and enhance customer experience.
• Drive the adoption of innovative digital banking solutions, including mobile banking, online banking, digital payments, APIs and SFTPs.
• Team Leadership:
• Lead, mentor, and develop a high-performing team of operations professionals.
• Foster a collaborative and results-oriented work environment.
• Risk Management:
• Identify, assess, and mitigate operational risks across all areas of responsibility.
• Ensure compliance with all applicable regulations, including those related to
  
  
  

anti-money laundering, data security, and consumer protection.

• Innovation:
• Stay abreast of industry trends and best practices in banking operations and technology.
• Explore and implement innovative solutions to improve operational efficiency and enhance customer experience.
  
  
  

Qualifications

• Extensive experience (typically 8 years) in project management, product management, or technology leadership roles within the banking or finance industry.
• A proven track record of successfully leading digital transformation initiatives.
• Experience in developing and executing digital transformation strategies.
• Knowledge of how to leverage technology to improve customer experience, employee experience, operational efficiency, and revenue generation.
• Ability to work effectively with technical teams.
• Strong analytical and problem-solving skills with a focus on data-driven decision making.
• Excellent communication, interpersonal, and presentation skills.
• Knowledge of banking regulation and compliance requirements.
  
  
  

Benefits

Bankwell offers a competitive compensation and benefits package, including:

• Medical, dental, and vision insurance
• Life insurance and disability insurance
• 401(k) retirement plan with employer match
• Paid time off
• Paid holidays
• Opportunities for professional development and growth
  
  
  

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks assigned by supervisory personnel, regardless of job titles or routine job duties.

Bankwell is committed to a policy of Equal Employment Opportunity and will not discriminate against any applicant or employee on the basis of race, color, religion, sex, sexual orientation, national origin or ancestry, age, physical or mental disability, veteran or military status, marital status, or any other legally recognized protected basis under federal, state or local laws.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of Americans with Disabilities Act and certain other state or local laws. Please inform Bankwell’s Human Resources representative if you need assistance completing any forms or to otherwise participate in the application process.

All employees are responsible for complying with banking regulations that apply to Bankwell. This includes, but is not limited to, adhering to the BSA and various consumer protection regulations, and complying with OFAC sanctions. Employees are required to complete compliance training and follow policies and procedures for applicable regulations based on their role. An employee’s failure to comply with banking regulations will be individually reviewed and assessed. The result of non-compliance may impact job performance ratings and may be serious enough to require termination of employment.