Bank Teller/Customer Service Representative

Bank Teller Job Description

We are searching for an organized, attentive Bank Teller to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals. The Bank Teller will respond to customer requests and inquiries, make recommendations about bank products and services, maintain and balance cash supplies, and keep track of bank records and financial information.

To succeed as a Bank Teller, you should have a professional appearance and a customer-focused attitude. You should be courteous, efficient, helpful, and accurate, with good people and communication skills.

Bank Teller Responsibilities:

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints, fraudulent transactions, or account discrepancies, and answering questions.

• Informing customers about bank products and services.

• Tracking, recording, reporting, and storing information related to transactions, ensuring all information is accurate and complete.

• Maintaining and balancing cash drawers and reconciling discrepancies.

• Packaging cash and rolling coins to be stored in drawers or the bank vault.

• Keeping a clean, organized work area and a professional appearance.

• Handling currency, transactions, and confidential information in a responsible manner.

• Using software to track bank information and generate reports.

• Following all bank financial and security regulations and procedures.

• Open and close a variety of types of accounts, process address changes, and collect security box rental fees

• Promote strong customer and client interactions, build relationships and participate in cross-selling, and offer new products and features

• Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery

• Actively contribute to meet the branch business goals, as well as individual sales and customer service goals

Bank Teller Requirements:

• High school diploma or equivalent.

• Cash handling experience and on-the-job training may be required.

• Ability to pass a background check.

• Exceptional time management, communication, and customer service skills.

• Basic math and computer skills.

• High level of accountability, efficiency, and accuracy.

• Strong sales skills are beneficial.

• Professional appearance and courteous manner.

• Demonstrated ability to use a calculator and a computer, experience with financial institution software systems preferred

Salary will be commensurate pay.

Job Type: Full-time

Pay: $13.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee stock ownership plan
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Cash handling: 1 year (Preferred)
• Banking: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $13 - $20