What are the responsibilities and job description for the EQUIPMENT CUSTOMER SERVICE position at Banner Fire Equipment, Inc.?
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our equipment department. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.
Duties:
- Answer incoming customer inquiries via phone and email.
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Interactions with field sales team
- Maintain customer records by updating account information and documenting interactions
- Significant data entry tasks to input customer information and update order details
- Analyze customer feedback and provide suggestions for improving products or services
- Collaborate with other team members to ensure customer satisfaction
Qualifications:
- Excellent communication skills in English (verbal and written)
- Ability to communicate effectively with customers from diverse backgrounds
- Strong problem-solving skills and the ability to think quickly on your feet
- Previous experience in customer service or a related field is preferred
- Proficiency in data entry and navigating computer systems specifically Microsoft Office
We offer competitive compensation and benefits packages, including medical insurance, paid time off, and opportunities for career advancement. If you are a dedicated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our dynamic team of Customer Service Representatives!
Salary : $19 - $25
